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Inserting and removing the micro SIM card
Learn how to insert and remove a SIM card from your device. Your cellular service is activated through your SIM card which can be activated through your carriers account portal or through contacting your carrier directly; without it you cannot use cellular features. Note that a SIM card tray removal tool may be needed. Please contact your carrier's customer service directly if you are experiencing any issues.
Checking your mobile or Wi-Fi signal
Step-by-step
Resetting network settings
Step-by-step
Ensuring your device isn’t in Airplane mode
Step-by-step
Common Issues & Fixes
I'm unable to turn my device on or off
If you are unable to turn your device on or off, there are several actions you can try to fix the problem.
1. Force restarting your phone
2. Ensuring your device is properly charging
I'm unable to make or receive calls
If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.
1. Checking your mobile or Wi-Fi signal
2. Ensuring your device isn’t in Airplane mode
3. Restarting your device
4. Inserting and removing the Nano SIM card
5. Resetting network settings
I'm unable to send or receive messages
If you are unable to send and receive text messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.
1. Checking your mobile or Wi-Fi signal
2. Ensuring your device isn’t in Airplane mode
3. Restarting your device
4. Resetting network settings
My battery drains quickly
If your device battery is draining quickly, there are several actions you can try to fix the problem.
1. Managing the battery
2. Managing background apps
3. Adjusting your auto-lock and brightness preferences
I'm unable to connect to Wi-Fi or Internet
If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.
1. Connecting to Wi-Fi
2. Restarting your device
3. Resetting network settings
I'm unable to pair with a Bluetooth device
If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.
1. Turning Bluetooth off and on
2. Pairing with a bluetooth device
3. Unpair or forget a bluetooth device
4. Restarting your device
5. Resetting Wi-Fi and Bluetooth Settings
I'm unable to send or receive email
If you are unable to send and receive email messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.
1. Checking your mobile or Wi-Fi signal
2. Check your email account settings
3. Restarting your device
I'm unable to install an app
If you are unable to install an app, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.
1. Checking your mobile or Wi-Fi signal
2. Check your available storage
3. Restarting your device
Mobile Hotspot is available on my plan, but it’s not working
These steps are only for individuals who have mobile hotspot available on their phone plan. If your phone plan doesn’t include mobile hotspot, then these troubleshooting steps will have no impact on your issue. If you are sure that mobile hotspot is available on your plan but you’re not able to connect to it with other devices or are experiencing another related issue, then these solutions are great steps to try in order to resolve your issue.
1. Turning on personal hotspot
2. Toggling cellular data off and back on
3. Checking for and installing software updates
4. Restarting your device
5. Lowering the frequency band for your hotspot
6. Resetting network settings
Wi-Fi Calling is available on my device, but it's not working
Wi-Fi Calling is a great alternative to making calls if your cellular connection is currently poor. However, there are multiple common issues that may prevent you from successfully utilizing Wi-Fi Calling. The following tutorials present possible resolutions to common connectivity issues that can occur while using Wi-Fi Calling on your device.
1. Connecting to Wi-Fi
2. Turn on Wi-Fi Calling
3. Ensuring your device isn’t in Airplane mode
4. Inserting and removing the Nano SIM card
5. Resetting network settings
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Setup and activation
Standard setup
- Finding your Smart Switch device PIN
- Inserting and removing the micro SIM card
- Transferring content from your old device using external storage
- Transferring content from your old device with a USB connection
- Transferring content from your old device with a wireless connection
- Turning your phone on and off
Hardware and physical features
Settings basics
Mobile network and data
Storage and memory
Battery and power
Backup and restore
Security and lock screens
Privacy and location
Phone calls
Contacts
- Adding a contact
- Adding and removing contacts from favorites
- Assigning a picture to a contact
- Assigning a ringtone to a contact
- Blocking and unblocking a contact
- Calling a contact
- Creating a group and adding contacts to It
- Importing and exporting contacts
- Sharing a contact's information
- Syncing account contacts
- Viewing a missed call and adding it as a contact
Texting
Email
International and travel
Camera
Photos
Shortcuts
Voice control and assistants
Display
Home screen and feeds
Sound and ringtones
Google Play
Setup and orientation
- Adding a payment method to Google Play
- How to change your Google Play country
- How to set up a Family Library in Google Play
- How to submit feedback in Google Play
- Verifying your device’s certification status
Managing updates
- Enabling auto updates for all Android apps
- Enabling auto updates for individual apps
- Updating the Google Play Store
Buying and managing apps
- Downloading an app from Google Play
- How to send a book as a gift in Google Play
- Making an in-app purchase
- Preventing Google Play from downloading apps over a cellular connection
- Reviewing your Google Play transaction history
- Turning on purchase authentication in Google Play
- Uninstalling an app from Google Play
- Updating account information in Google Play
- Updating an app in Google Play
Refunds and cancellations
- Cancelling a subscription in Google Play
- Checking the status of a Google Play refund
- Requesting a refund in Google Play
Managing family settings
- Deleting your family group in Google Play
- Managing family members in Google Play
- Updating your family payment method in Google Play
Gift cards and Play Points
- Claiming the weekly Google Play points bonus
- Getting to know Google Play points
- Redeeming Google Play points
- Redeeming a Google Play gift card
Reporting content and issues
- Reporting a third-party developer issue in Google Play
- Reporting inappropriate or infringing content in Google Play
Google Wallet
Setup and orientation
- Downloading the Google Wallet app
- Getting to know your Google Wallet homepage
- Sending Feedback to Google Wallet
- Signing into Google Wallet
Adding Items
- Adding a Transport pass
- Adding a boarding pass with a screenshot
- Adding a gift card
- Adding a loyalty card
- Adding a new credit or debit card
- Adding a ticket
- Adding an item to the Google Wallet app
- Adding an item with the ‘Add to Google Wallet’ option
Viewing Item Details and Activity
Using Items
- Finding and using your ticket
- Making a contactless payment
- Using a loyalty or gift card
- Using your transport pass
Removing Items
Item Settings
- Adding a nickname to a payment method
- Changing your default payment method
- Checking your contactless payment setup
- Finding your default payment method
- Setting up a payment method for contactless transactions
Google Wallet App Settings
- Turning Personalization within Wallet on or off
- Turning purchase notifications on or off
- Turning the Use passes across Google and the Personalization across Google Settings on or off
Device Related Settings
- Disabling the Dual Apps feature
- Making sure your phone supports NFC
- Turning NFC on or off
- Turning the NFC Screen Security Setting on or off
Home screen and Multitasking
App permissions and maintenance
Personal information and accounts
Emergency contacts and information
Notifications
Parental controls and content restrictions
Youtube
- Accessing your settings
- Adding videos to your watch later playlist
- Adjusting your accessibility options
- Changing your notification settings
- Creating a playlist
- Exploring new videos
- Exploring your library
- Going live
- Subscribing to your favorite channels
- Turning autoplay off
- Turning on captions
- Viewing your app usage
- Viewing your history
- Viewing your notifications
- Watching a video
Account
Profile and status