To help protect our customers from fraud, TELUS will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.
The SMS text will read as follows: TELUS msg: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact us at 1-866-558-2273. Thank you.
Explore this TELUS Wise article if you would like to learn more about how you can protect yourself.
How you can help protect your information and privacy
TELUS Security takes strong measures to protect the privacy and security of your information, but we all need to take additional steps to protect our data and our privacy online. We understand that it is not always easy to know where to start. A vital part of our commitment to your privacy is to share best practices with you on what you can do to protect your own privacy and security.
On this website you will find information on how to:
Learn how we protect your information by reading our TELUS commitment to security.
Report a problem
If you suspect phishing or fraudulent activity, please report it to us.
Visit our TELUS Privacy Centre to learn more about our privacy practices.
Learn more about protecting your online privacy and using technology responsibly.