Policies and disclosures

This section will help you better understand our various policies and legal disclosures, and our commitment to customers.

Policies and disclosures

User terms

By accessing this TELUS web site you agree to be bound by the terms outlined in this section.

View user terms

Policies and disclosures

TELUS code of ethics and conduct

TELUS is committed to maintaining the highest standards of ethical professional conduct.

View our code

Policies and disclosures

TELUS anti-bribery and corruption policy

TELUS is committed to integrity in business and has a zero tolerance for bribery and corruption.

View our policy

Policies and disclosures


Find detailed information about TELUS tariffs.

Learn about TELUS Tariffs

Policies and disclosures

Environmental responsibility

TELUS is committed to being an environmental leader. Learn about our environmental policy, which applies to our entire organization, including operations, facilities, products and services, distribution and logistics, waste management, suppliers and key business partners, and due diligence.

See our policy

Policies and disclosures

Quality of service

Access our Canadian Radio-Television and Telecommunications Commission (CRTC) mandated quarterly reports.

Learn about our quality of service

Policies and disclosures

Building access agreements

Find information about TELUS building access agreements.

See our agreements

Policies and disclosures

Network interface disclosures

For telecommunications industry professionals, find TELUS Network Interface Disclosure information, documentation, and contacts.

See network interface disclosures

Policies and disclosures

Local service rates

View our residence exchange local line rates and connection charges for both Alberta and British Columbia.

See local service rates

Policies and disclosures

Tax strategy

TELUS applies high ethical standards at all times in dealing with Taxation matters.

View our tax strategy

Policies and disclosures

Customer code of conduct

TELUS is committed to providing a safe and respectful work environment for all employees in our retail stores that is free from any abusive behaviours.

View the code

Policies and disclosures

BC Electronic Equipment Stewardship Plan

TELUS developed its own BC Electronic Equipment Stewardship Plan in order to adhere to the requirements under the Environmental Management Act.

View our plan