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The TELUS Privacy Commitment

At TELUS, we respect our customers' privacy and take great care to safeguard personal information. As part of our ongoing commitment to putting customers first, we have a long-standing policy of protecting privacy in all of our business operations.

We believe that an important part of protecting privacy is to be clear about how we handle customers' personal information, and to make information about our approach easily accessible.

We have developed this Privacy Commitment to provide you with specific details about our privacy practices. We have also developed the TELUS Privacy Code which sets out the general principles that govern the collection, use and disclosure of our customers' personal information.

We have learned from our customers that sometimes you just want the big picture, while other times you may want more details or examples of how a policy or process works. For this reason, we have structured this Privacy Commitment in layers. Importantly, both our Privacy Commitment and Privacy Code reflect the requirements of Canada's applicable privacy legislation, including the *Personal Information Protection and Electronic Documents Act*, applicable Canadian Radio-Television and Telecommunications Commission (CRTC) privacy regulations, and our own continuing commitment to customer privacy. The bottom line is that we want you to understand the purposes for which we collect, use and disclose personal information about our customers. The following is a summary of our privacy practices.

Last updated November 21, 2019







Exception

This Commitment does not apply to personal information provided by or about customers who are consumers of TELUS Health consumer products and services. Our commitments governing the collection, use and disclosure of such individuals’ personal information are included in the TELUS Health Privacy Commitment.




The TELUS Privacy Code

Our Privacy Code sets out the general principles that govern the collection, use and disclosure of our customers' and team members’ personal information.

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