Privacy first

Your privacy, put first. We strive to build trust with our customers, community and team members in how we handle data, making it easy to find clear information about our award-winning, world-leading privacy practices and programs. Our dedicated Data & Trust team is committed to ensuring we use data with respect, are transparent with you and available to answer any questions you may have.

World’s first Privacy by Design ISO 31700-1 certification

This
third-party certification
 is a milestone that underscores TELUS' commitment to ensuring the highest standards of privacy and data protection, while continuously innovating to deliver a best-in-class customer experience.

Award-winning privacy leadership

Winner of an
HPE-IAPP Privacy Innovation Award
,
Responsible AI Institute Outstanding Organization Award
and more, TELUS is a recognized leader in global privacy and data protection. Trust in technology starts with a firm commitment to privacy - and to you.

Engaging you in the topics that matter

With the rapid expansion of interest in generative AI, privacy practices are top of mind. Our TELUS team kicked off dialogue in 2023, releasing the inaugural TELUS AI Report in 2024. Join our community, read the report and find out more at
telus.com/ResponsibleAI
.
Privacy questions?

We know your data matters to you

We’ve built a Trust by Design framework right into our business practices so that every product, service and action puts trust - and customers - first. By making privacy the default part of our operations from the beginning, we ensure your interests and information always come first.
When we are making decisions about data, there are five key principles that we adhere to.

Accountability

We are accountable for our development and use of data and AI and will carefully consider whether and how it is used.

Human-Centric & Beneficial

We strive to use data and AI to make society better and contribute to a friendlier future.

Respect & Fairness

We are committed to the respectful use of data and AI and consider its impact on our customers, communities, and the environment, including biases and unfair impacts. We strive for equitable outcomes, inclusiveness and incorporating voices that reflect the dialogue on global best practices.

Safety & Robustness

We ensure our uses of data are safe, secure, reliable and robust through data governance, Privacy-by-Design and Secure-by-Design standards with meaningful human oversight and monitoring.

Transparency

We are transparent about our usage of data and AI and our efforts to deploy and use models in a responsible way. To further transparency, we support data and AI literacy throughout the organization and engage with the public to foster a broader understanding of technology and its implications.

You have questions, we have answers

These are some of the questions we get asked the most around what we do with your data and our commitment to safeguarding your information.

Got a question we haven’t covered?

In case you still have questions regarding how we use your data, write to us at
privacy@telus.com
 or call at 1-800-567-0000

Want to read our full list of common privacy questions?

The TELUS Privacy Commitment & Code

We respect our customers' privacy and take great care to safeguard personal information. As part of our ongoing commitment to putting customers first, we have a long-standing policy of protecting privacy in all of our business operations.
The TELUS Privacy Commitment* & Code support customer privacy by:
  • Embedding privacy and security standards in all product and service design
  • Maintaining transparency on how data is collected, used and shared
  • Giving customers control over their data, with options to access, update and even delete it if desired
*Applies to our Canadian consumers

Business Customer Privacy

Our privacy policy provides our business customers with an overview of TELUS data practices applicable to their end-users’ personal information.

Health Customer Privacy

Privacy is central to everything we do in health services. We are committed to embedding strong privacy safeguards into all our products and services because we know how much it matters to you.

Agriculture & Consumer Goods

Responsible data use is at the heart of our global-leading technology.

De-identifying data for innovation

Big data has the power to drive positive change, from improving healthcare to planning sustainable cities. We harness this potential responsibly by prioritizing privacy through strong de-identification and aggregation practices. By safeguarding personal information, we ensure innovation benefits everyone while protecting individual privacy.

It’s up to you

TELUS offers Mobility subscribers the option to opt-out of sharing de-identified location data with third parties, except where required by law. To opt-out, visit the site below, enter your mobile number, and confirm via the text message you’ll receive.

Your privacy matters

Explore our expert tips and best practices to stay secure and protect your privacy.

Giving you choices: tailored ads

Tailoring the content you receive can make it more relevant to you. Of course, you can also opt out.