Welcome to TELUS Mobility

Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network.

Set up My TELUS to manage your services online

You can manage all of your TELUS mobility services in the My TELUS app
 and online with My TELUS
. Register or log in for any of the following activities: 

View your monthly bill and past bills, usage details and add fast pass in
Overview
Set up payment arrangement in
Pre-Authorized Payments
Manage your phone number
,
change your SIM card
or suspend your devices in
Device
Update your address, view your Customer Service Agreement and change security settings in
My Profile
Change your plan
if you need more monthly data or
manage your add-ons
Confirm travel coverage for your devices and learn how to set up Easy Roam in
Travel

Transfer your phone number

Before you get started, you will need your new TELUS SIM card and your SIM card from your old service provider. Make sure your current phone number remains active to complete the transfer. Keep the device you will use with TELUS nearby and ready to go when prompted. To begin the transfer, register or log in to My TELUS and visit the transfer your number
 page.

For additional details, visit the transfer your Canadian phone number
 support page.

Set up your SIM or eSIM

Set up your SIM card

Make sure the device is turned off
Locate the SIM card slot and insert your SIM (refer to the manufacturer’s guide for help)
Turn on your device and complete the automatic activation (connect to Wi-Fi if you do not have a data plan)
Restart your device

Learn how to restore device info and transfer content to your new phone
.

Set up your eSIM

If you are using a new device, follow the on-screen instructions after powering on and select the option to set up without a SIM card, if asked.

Connect to Wi-Fi (the eSIM download will fail without Wi-Fi)
Scan the QR code on the TELUS eSIM voucher with your phone camera and follow the prompted steps
Restart your device

If you need additional help, you can visit the support page on eSIM voucher
.

Note:
 If you have lost your SIM or if you are changing your existing SIM card, be sure to update your My TELUS profile with your new SIM number. 

Understand our Mobility bill

Like all service providers, TELUS bills one month in advance. As a result, your first bill might be different from the bills you’ll receive in the future. Watch this video to learn more.

Key elements of your bill

Regular monthly recurring charges for plans and add-ons for next full month. For example:
- Peace of Mind Connect Unlimited
- Monthly TELUS Easy Payment
Partial charges:
If you have changed your plan or add-ons during renewal, your next immediate bill will have adjustment for old plans and add-ons.
One-time service fee:
For example, Connection fee
Bill credits
for promotions may take up to 2 billing cycles to appear.

When to expect your bill

TELUS offers paperless billing. You will receive an email and/or SMS notification of your e.Bill 2-5 days after your billing date.

Manage your bill and payment online

Register or log in to the My TELUS app
 and go to the Billing tab where you can:

View your bills
Download the Customer Service Agreement
Manage e.Bill notifications
Explore payment options

If you need additional help, please visit our Support page to understand your mobility bill
 and other types of charges.

Understand your data plan and data proration

Check what your data plan includes

Register or log in to My TELUS and select Plans & Devices
 to check the details of your service. You can also check your Customer Service Agreement which is at the very bottom of the Billing
 tab.

Learn how to troubleshoot data problems
. 

What is data proration?

Data proration means that you won’t have access to the full amount of your data until your next billing cycle. This happens when you make a rate plan change or join TELUS during a billing cycle. 

For example, if you switch from a 6GB rate plan to a 10GB rate plan with 12 days left in your billing cycle, you will have access to 4GB of data for these 12 days. You will have access to the full data amount once you enter your first full billing cycle.

Learn more about data proration
.

Get to know your device

Set up your smartwatch

Before you start

Register for
My TELUS
as you may be required to use your login credentials during setup
Confirm which smartwatch plan you have (Standalone plan or OneNumber plan) on the
Plans & Devices
in My TELUS or your order confirmation email
Make sure your phone and your smartwatch are within range of each other (usually within 30 feet, or 10 meters apart)
Make sure you have the latest software on both your smartphone and smartwatch

Setup instructions

Learn how to set up your OneNumber plan with
Apple Watch
or
Samsung watch
Learn how to set up your
Standalone smartwatch plan

For any other questions regarding your smartwatch, visit the device specific tutorial
 page or our Smartwatch FAQ
 page.

Get support at TELUS

Having trouble with your device? Turning off your device and then turning it back on again fixes many common issues. For other support options:

Chat with
TELUS Assist
in the My TELUS App or online
Check out
TELUS Support pages
for detailed step-by-step instructions
Download the
Device Checkup
app and run a diagnostic test for your specific device
Ask fellow TELUS users questions in
TELUS Neighborhood
and find answers to questions that others have already submitted

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TELUS return policies for mobility purchases

Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Learn about SIM and eSIM

Learn how to set up physical SIM cards, eSIMs and eSIM vouchers in Apple and Android phones.

How to check your mobility order status

Warranty & repair information for mobile phones, tablets, smartwatches & hotspots

Tips and warranty information for phones, tablets, mobile internet devices and watch devices.

Learn about accessibility at TELUS

Welcome to TELUS Mobility

Set up My TELUS to manage your services online

Transfer your phone number

Set up your SIM or eSIM

Understand our Mobility bill

Understand your data plan and data proration

Get to know your device

Set up your smartwatch

Get support at TELUS

Did this article solve your problem?

Related articles

TELUS return policies for mobility purchases

Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Learn about SIM and eSIM

Learn how to set up physical SIM cards, eSIMs and eSIM vouchers in Apple and Android phones.

How to check your mobility order status

Read more for help on tracking your phone, tablet and smartwatch orders.

Warranty & repair information for mobile phones, tablets, smartwatches & hotspots

Tips and warranty information for phones, tablets, mobile internet devices and watch devices.