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Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

Welcome to TELUS Mobility

New to mobility? Let’s help you get started quickly. Here are the steps to set up your new smartphone and tablet on the TELUS network.

Smartphone and tablet setupLearn how to get up and running on the TELUS network

New TELUS customer
A quick refresher on how to get the most of your phone and the TELUS network.

Existing TELUS customer
Smartwatch setupEverything you need to know about setting up your new smartwatch

New & existing customer

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Everything you need to know about setting up your new device.

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Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.

Mobile phone, tablet and smartwatch repair options during COVID-19

Stores and repair centre operations may be impacted by COVID-19. Learn more about your options, including mail-in repairs, below.

Warranty & repair information for mobile phones, tablets, smartwatches & hotspots

Tips and warranty information for phones, tablets, mobile internet devices and watch devices.

New to TELUS Mobility?

Everything you need to know about setting up your new smartphone and tablet on the TELUS network

Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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Twitter
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