Before you get started, you will need your new TELUS SIM card and your SIM card from your old service provider. Make sure your current phone number remains active to complete the transfer. Keep the device you will use with TELUS nearby and ready to go when prompted. To begin the transfer, register or log in to My TELUS and visit the
If you have lost your SIM or if you are changing your existing SIM card, be sure to update your My TELUS profile with your new SIM number.
Understand our Mobility bill
Like all service providers, TELUS bills one month in advance. As a result, your first bill might be different from the bills you’ll receive in the future. Watch this video to learn more.
Key elements of your bill
Regular monthly recurring charges for plans and add-ons for next full month. For example:
Peace of Mind Connect Unlimited
Monthly TELUS Easy Payment
Partial charges:
If you have changed your plan or add-ons during renewal, your next immediate bill will have adjustment for old plans and add-ons.
One-time service fee:
For example, Connection fee
Bill credits
for promotions may take up to 2 billing cycles to appear.
When to expect your bill
TELUS offers paperless billing. You will receive an email and/or SMS notification of your e.Bill 2-5 days after your billing date.
Data proration means that you won’t have access to the full amount of your data until your next billing cycle. This happens when you make a rate plan change or join TELUS during a billing cycle.
For example, if you switch from a 6GB rate plan to a 10GB rate plan with 12 days left in your billing cycle, you will have access to 4GB of data for these 12 days. You will have access to the full data amount once you enter your first full billing cycle.
