Understanding your TELUS bill

Every TELUS customer gets assigned a bill cycle. At the start of each bill cycle, you're charged for your regular monthly services, which are billed 1 month in advance.

Your first TELUS bill will be different from future TELUS bills. Your activation day may not align with your bill cycle date so you will incur a partial charge. You may also see a one-time charge such as a connection fee or installation fee. This means your first bill could be higher than your regular bills.

Check out this video to learn more about partial charges on your first bill.

You may also see partial charges or credit when you make a change to your plan. This happens if you change your plan on a day that is not aligned with your assigned bill cycle. This means you’ll see partial charges or credit for the change from the date you made the change until your bill cycle date, as well as a charge for next month’s regular bill.

, you may see two phone numbers on your bill, but rest assured your bill charges are accurate.

All new activations are assigned a phone number prior to transferring your number to TELUS. You can choose to keep this new number, transfer in an existing number from your previous provider or change your phone number to something different. When you transfer your number from another provider, you’ll see charges for the initial new number assigned to you by TELUS, and charges for the number that you transferred from the previous provider. .

Since you're billed one month in advance, we adjust your monthly bill when you make a change to your rate plan or services.

On your next bill, you will see the following line items:

, if you make changes to your plan, your pay-per-use rates may change. For current pay-per-use rates, see

telus.com/MobilityPPU

.

Also, your airtime, data and text messaging allotment are prorated.

Learn more about

data proration

.

For , if you have a long distance add-on with your Home Phone or do not have unlimited Internet, your allotment is prorated as well.

You’ll need your account number for bill payments made outside of My TELUS. You can also use this to set up your My TELUS account.

Your account number can be located on:

Learn how to locate your

TELUS Mobility or Home Services account number

.

Your monthly bill begins with a summary of your balance carried forward from last month. It also includes your total account balance, payment due date and payment options. There is also an option to download a PDF version of the bill.

Learn how to

view and download your TELUS bill

.

Any unpaid balance from your previous month’s bill.

This section includes your current monthly charges for your mobile and home services. These will also include any add-ons and other charges and credits, such as 911 fees and all applicable taxes.

This section contains details of your monthly rate plan as well as any features and services that are included with your plan.

These are charges for any additional services and/or features not included in your monthly rate plan.

A one-time charge such as a connection fee or installation fee may appear in the above section on your first bill. This is not a recurring fee and will not show up on future bills.

These charges occur when your usage exceeds the total included in your monthly rate plan (if applicable). This may include additional talk time, text, data usage or long distance charges.

These are the charges and credits related to the full account and not related to any specific section of your bill. Examples include late payment charges for a past due balance or a credit applied to the account.

This will be your total amount due (including applicable taxes). This includes any balance owing from your last bill and late payment charges (if applicable).

This includes your last payment received by TELUS. You can also view and download PDF versions of your past bills over the last 18 months.

Only customers who meet one of the following conditions can request paper bills at no cost:

Learn how to

turn on paper billing

.