Step-by-step tutorials to help you learn about and get the most out of your phone, tablet or smartwatch.
New to mobility? Let’s help you get started quickly. Here are the steps to set up your new smartphone and tablet on the TELUS network.
How to find your Mobility or Home Services account number
Use My TELUS or #123 to update or change your Mobility rate plan and add-ons
See the key elements of your Mobility bill and learn what you need to know at a glance.
Learn about the eSIM voucher, a new digital alternative to physical SIM cards
Common reasons why you are unable to use data on your mobile device
How to replace your mobile device or change a SIM card
Access device-specific interactive tutorials, known issues, support topics, and warranty information.