Mobility support

For help with your phone, smartwatch, tablet & plan

Suggested articles for you

Step-by-step tutorials to help you learn about and get the most out of your phone, tablet or smartwatch.

Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network.

How to find your Mobility or Home Services account number

Use My TELUS or #123 to update or change your Mobility rate plan and add-ons

Learn the key elements of your bill and how service changes affect your monthly bill.

Learn about the eSIM voucher, a new digital alternative to physical SIM cards

Common reasons why you are unable to use data on your mobile device

Learn how to set up a SIM card and replace your mobile device.