Learning about your services

Tracking & managing your data

FAQ: Data proration

https://app.contentful.com/spaces/9mt4r6ro1ay9/environments/master/entries/6SAxlNLhZhnvndEN40Ec2i

FAQ: Data proration / Frequently asked questions

You're currently in Personal Support. If you're a Business customer, visit our

newNotificationBanner

When you change your rate plan in the middle of your billing cycle, the amount of data and minutes you get access to from your new rate plan will be prorated. This means that you won’t have access to the full amount of your data until your next billing cycle. 

For example, if you switch from a 6GB rate plan to a 10GB rate plan with 15 days left in your billing cycle, you will have access to 5GB of data for these 15 days. You will have access to the full 10GB data amount once you enter your first full billing cycle.

FAQ: Data proration / SEO

When you switch rate plans, data is prorated until your first full billing cycle. Learn more about billing cycles and data proration in this article. 

FAQ: Data proration |  TELUS Support

You’ll get the full amount of data stated in your rate plan in your first full billing cycle. Your data will only be prorated for the remainder of the billing cycle you are in when you first switch your rate plan. You will receive the full data the following month.

When will I get the full amount of data stated in my rate plan?

When you first switch over a rate plan, you do not pay the full bill for the plan. Instead, the amount is prorated to reflect how much of the billing period is remaining. This also applies to the services provided, meaning that the amount of data available will also reflect how much of the billing period is remaining.

Why is data prorated before my first full billing cycle?

Get to know your rate plan proration

Learn more about our Relay Service for persons who are deaf,  hard of hearing or with speech disabilities

Learn more about our IP Relay Service for persons who are deaf, hard-of-hearing or with speech disabilities.

Accessibility help for Mobility customers

Steps to activate LTE for faster data speeds.

Learn about #TELUS hotspots

Learn more about the Data Manager feature in My TELUS.

View usage in My TELUS and learn about additional charges

Learn about when additional data charges apply, data top-ups, data pay-per-use rates, data usage notifications and the TELUS Data Manager tool

Comparing the benefits of a fixed contract and a month-to-month plan

Determine your eligibility for Unlimited plans and the TELUS Family Discount.

Information on Peace of Mind plans and important details about data usage

Save more as you grow your family.

Get up to 3 GB of data at 3G data speeds when you bring your own device. Starter plans are only available online at our Koodo brand.

Our Unlimited plans are designed to help you have the optimal experience of endless data without having to worry about overage fees.

Information on our Mobility plans

Step-by-step device guides for your phone, tablet, watch and Smart Hub.

Learn about your device

How to make or disconnect a conference call on your mobile phone

How to set up and use call forwarding options on your mobile device

How to manage or change your ten Favourite Numbers using My Account

Information about the TELUS Wi-Fi Calling service for Apple and Android devices

Information on the TELUS Wi-Fi Calling feature

TELUS customers now have mobile coverage in select areas of the Toronto Transit Company (TTC) subway system. 

Learn how to use TELUS Call Display+

Understand your local calling areas to avoid long-distance charges.

How to access Facebook

Learn more about the new feature that will identify you to the person that you’re calling.

Information on calling features

Learn about E911, NG911 and service locations, and tips for VoIP Android apps to use 9-1-1 service.

Canada-wide special and emergency numbers in the TELUS network

The mental health crisis and suicide prevention service can be reached via phone or texting at 9-8-8.

Learn about specific absorption rate and mobile device regulations

Information on the Alert Ready wireless public alerting system.

Wireless Public Alerting (WPA) description and device compatibility list

Information on emergencies and public safety

How to protect yourself from unsolicited calls and text messages

Learn more about the new free feature that helps screen out unwanted robo-callers

Learn more about “verified” calling numbers using the call validation feature.

Preventing unwanted calls

Information on TELUS Skill and Alexa powered devices.

TELUS actions on virtual voice assistants

What you'll need to use NFC Mobile Payments

Paying for purchases with your phone

Information on program eligibility, enrollment process and frequently asked questions.

TELUS Wireless Ambassador Retiree (TWAR) Program

How to figure out if a suspicious message received on your device is spam

What to do if you’re the victim of identity theft or fraud

Report and identify iMessage spam

Troubleshoot and rid your phone of unwanted iMessages

Learn how to report a spam message directly from your phone.

Preventing & reporting spam or fraud

How to send photos and videos by text message

Information on Apple's iOS iMessage service for iOS devices

Information about the network update on photo and video messaging and browsing for TELUS Prepaid.

Pricing for sending and receiving text, picture and video messages

How to determine the number of text messages you've sent or received

Learn more about our group picture and video messaging service

How to receive or send an international text message from within or outside of Canada

Learn how to continue using picture and group messaging (MMS) by updating your software or settings, or by replacing your device.

Learn about RCS Messaging for Android smartphones, including how to enable and use the service.

Find out why you receive text messages related to political campaigns

Texting to landline phone numbers was discontinued by TELUS on March 22, 2016

Information on messaging: SMS, text and iMessage

Instructions for setting up voicemail on your mobile device

 Learn about Apple Live Voicemail and its features, including live transcriptions, compatible devices and networks and more.

How to create or select a personal voicemail greeting

Step-by-step instructions for accessing and listening to your voicemail messages.