Account & Billing support

Billing, payments and subscriptions

Troubleshoot billing issues

Why your Mobility bill may be higher than you expected

https://app.contentful.com/spaces/9mt4r6ro1ay9/environments/master/entries/6XLTLfUYvSXnRnH2tln7AV

Why your Mobility bill may be higher than you expected / Did you recently sign up with TELUS, add a new line, change your plan or transfer your number from a previous provider?

Why your Mobility bill may be higher than you expected / Did you purchase a new phone on a payment plan?

Why your Mobility bill may be higher than you expected / Is your promotional credit missing on your bill?

Why your Mobility bill may be higher than you expected / Is your promotional credit applied to your bill, but it’s lower than what you were expecting?

Why your Mobility bill may be higher than you expected / Are you seeing two device balances on your bill?

Why your Mobility bill may be higher than you expected / Do you see a bill charge for your device at the end of your contract term?

You're currently in Personal Support. If you're a Business customer, visit our

newNotificationBanner

If you're having a billing problem or your bill is looking a little higher than you expected, we understand that can be a frustrating experience. It could be due to a number of different reasons. To help you find out what's causing the increase in your monthly bill, we recommend checking each of the potential reasons below.

CustomSwiftype (Page Title & Page Description) - classname="swiftype"

CustomSwiftype (Page Title) - data-type="string"

CustomSwiftype (Page Title) -  name="title"

Why your Mobility bill may be higher than you expected Swiftype Title

Help with understanding some common charges that may have caught you off guard.

CustomSwiftype (Page Description) - name="body"

CustomSwiftype (Page Description) - data-type="text"

Why your Mobility bill may be higher than you expected Swiftype Description

Why your Mobility bill may be higher than you expected / SEO

Mobility bill higher than you expected | TELUS Support

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

Review your options for an overdue balance, including resolving payment issues and setting up a payment arrangement.

How to pay bills

Learn about the key elements of your bill and how service changes affect your monthly bill.