Mobility support

Device setup and management

Changing or transferring your phone number

Transfer your phone number to TELUS Mobility

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Bring your existing phone number with you to TELUS / Getting started checklist

Bring your existing phone number with you to TELUS / How to transfer your number to TELUS Mobility

Bring your existing phone number with you to TELUS / How to transfer your number to TELUS Prepaid

Bring your existing phone number with you to TELUS / Important information for eSIM users and eSIM guide

Bring your existing phone number with you to TELUS / Check or update your transfer status

Check the status of your port-in request at any time with the My TELUS app.

Banner - Bring your existing phone number with you to TELUS / Porting your number to TELUS? Check the status of the transfer in My TELUS.

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You can bring any Canadian phone number to your TELUS Mobility account, including landline numbers. 

__Note__: For landline to TELUS Mobility transfers, [contact us](https://www.telus.com/en/support/contact-us#phone) and we’ll be happy to help you set up your transfer.

Bring your existing phone number with you to TELUS

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Learn how to move your mobile phone number to a new or different TELUS device.

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Transfer your phone number to TELUS Mobility / SEO

Learn how to transfer any existing Canadian phone number to your TELUS account from another carrier.

Transfer your phone number to TELUS Mobility | TELUS Support

Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network. 

Step-by-step device guides for your phone, tablet, watch and Smart Hub.

Everything you need to know about activating or renewing your mobility connection

How to successfully activate your phone online

Learn how to set up and use your mobile device with the TELUS Extended Network.

Learn how Tab Carryover affects your bill and Easy Payment balance.

Getting started with your device

Here are the alternative ways to get approved for a TELUS Mobility plan with bad or no credit.

With Reserve & Pick Up, you can get the device you want today at one of our TELUS Stores by placing a reservation.

Check your order status

Learn how to set up physical SIM cards, eSIMs and eSIM vouchers on Apple and Android devices.

Learn how to set up a SIM card and replace your mobile device.

SIM and eSIM

Upgrade your device with the TELUS Bring-It-Back™ program 

Before you trade-in or return your Bring-It-Back™ device, you'll want to prepare it so your account and personal information are protected.

Here’s a step-by-step guide on how to keep a Bring-It-Back™ device. 

Here’s a step-by-step guide on how to return a Bring-It-Back™ device

Learn how to return your Bring-It-Back™ device without visiting a store with Online Returns. 

Find your current device balance and understand adjustments

Device financing (Bring-It-Back®)

Learn about eligibility, device balances and the steps to transfer ownership of your TELUS mobile number to another person.

How to use My TELUS to change your number

Learn how to complete online renewals and device upgrades in a few easy steps as well as the benefits and options available to you when you upgrade.