Transfer your mobile number to a new device

Learn how to transfer your existing mobile number to a new device.

You can transfer your existing phone number – TELUS or other, landline or mobile – to your TELUS Mobility account. Your existing TELUS Mobility phone number is replaced with this number.

Before you begin

Ensure that:

  • You have an active TELUS Mobility account
  • The area code of the number you intend to transfer matches your local calling service area
  • The number you intend to transfer to your TELUS account is still active

Important: Do not cancel your account with your current provider or you will relinquish your phone number. Your old service will automatically be cancelled upon successful completion of your phone number transfer.

Processing time

  • If your phone number is a non-TELUS mobile number, transferring your number may take up to 2.5 hours
  • If your phone number is a landline number, the transfer may take up to 2 business days

Transfer your number to TELUS Mobility

Using your TELUS online account:

  1. Log in to your TELUS account. Register if you don't have one
  2. Under "Manage your device", select "Change your phone number". (You will be redirected to My Account Classic)
  3. Scroll down to option 2 - I want to transfer a number
  4. Enter the phone number you'd like transferred as your "new phone number"
  5. Select Submit

You'll receive an online form. To complete the transfer, fill out the form with your account details from your old service provider. To ensure a quick transfer, please provide all requested details.

Check your transfer status

Once you've submitted a request to transfer your phone number to TELUS, you can track the status of your request:

  1. Log in to My Account
  2. Head to Mobility plans & devices and select Device
  3. Select Status of number transfer

The status of your transfer request is displayed.

Migrating an existing phone number to a Certified Pre-Owned (CPO) phone

Some phones require different SIM cards, so make sure you have the right one before switching phones. If you have a remaining device balance, you are still responsible for it.

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