You will need your device with your old SIM card. Also, please remember to keep your number active with your previous service provider until you complete the transfer.
Request a phone number transfer while activating on Prepaid
To request a phone number transfer during a new activation, follow these steps:
Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Select the option marked
Get a number
Complete your prepaid activation
Then dial
*611
from your TELUS Prepaid device to complete the phone number transfer
You will receive a text message on the old SIM card from the previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes
Request a phone number transfer after activating on Prepaid
To request a phone number transfer after activation, follow these steps:
Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Call us at
*611
from your TELUS prepaid device to complete the phone number transfer
You will receive a text message on the old SIM card from the previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes