Bring your existing phone number with you to TELUS

Use any Canadian number with your TELUS account, including landline numbers.

Porting your number to TELUS? Check the status of the transfer in My TELUS.

You can transfer any existing phone number to your TELUS Mobility account, including numbers from other carriers and landline numbers. You can request a number transfer after you have received your device and have set up your My TELUS account. If you’re moving a Koodo or Public Mobile number to TELUS, please request a number transfer after receiving your device and SIM card. Your existing phone number will replace your temporary TELUS number once the transfer is complete.

Important
: Do not discard your old SIM card or delete your old eSIM.

Before you begin

Before starting the phone number transfer process, please ensure that:

You have your device with your old SIM card powered on or with your old eSIM still active. You will be sent a text message on the number you want to transfer. You must respond to that message to confirm the transfer. Do not discard your old SIM or delete your old eSIM
You have an active TELUS Mobility account
The area code of your existing phone number matches your local service area
The number you intend to transfer to TELUS is active
You have your phone, account number of your previous service provider and, if possible, your service agreement when you move your number.

Important:
 Please do not cancel your account with your previous service provider until your number is successfully transferred to TELUS. Once the transfer is complete, your previous service will be automatically cancelled.

For iPhone eSIM users

Here’s how you can make sure the old service provider’s eSIM is still active so that you will receive the security verification text message:

When porting in to TELUS, from your iPhone, go to
Settings
, then
Cellular
Please make sure the eSIM of your old service provider is
On
. This way you can receive the security verification text message from your old service provider
Reply
Yes
so that your phone number can be ported in to TELUS

Important
: Please do not click on Delete eSIM
 for your old service provider before porting is completed. If the eSIM of your old service provider is erased, you will not be able to receive the Security Validation text message. Therefore, your phone number will not be ported to TELUS.

For Android eSIM users

Here’s how you can make sure the old service provider’s eSIM is still active for you to be able to receive the security verification text message:

When porting in to TELUS, from your Android phone, please go to
Settings
>
Network & internet
>
SIM
Please make sure the eSIM of your old service provider is “Active”. This way you can receive the security verification text message from your old service provider. Reply “Yes” so that your phone number can be ported to TELUS

Important
:
Please do not click on Erase SIM
  under your “Old Service Provider” before porting is completed.

If the eSIM of your old service provider is erased, you will not be able to receive the Security Validation text message. Therefore, your phone number will not be ported to TELUS.

Processing time

Transfer your number to TELUS Mobility

Once you receive your device, follow these steps to request a transfer through My TELUS:

Note
: Please have your device with your old SIM or eSIM in hand, and keep your number active with your previous service provider until you complete the transfer.

Do not discard your old SIM card or delete your old eSIM. Have your old SIM or eSIM in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Log in to My TELUS or register at
telus.com/MyTELUS
Go to
Plans & Devices
and select the number you want to change
Select
Manage your phone number
Select
Transfer your number
Submit all required details, including the number you want to transfer
You will receive a text message on the old SIM card or eSIM from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes.

Transfer your number to TELUS Mobility Prepaid

You will need your device with your old SIM card or your old eSIM that is still active. Also, please remember to keep your number active with your previous service provider until you complete the transfer.

Request a phone number transfer while activating on Prepaid

To request a phone number transfer during a new activation, follow these steps:

Do not discard your old SIM card. Have your old SIM card or eSIM in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Got to
telus.com/ActivateNow
Select the option marked
Get a number
Complete your prepaid activation
Then dial
*611
from your TELUS Prepaid device to complete the phone number transfer
You will receive a text message on the old SIM card or eSIM from the previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes

Request a phone number transfer after activating on Prepaid

To request a phone number transfer after activation, follow these steps:

Do not discard your old SIM card. Have your old SIM card or eSIM in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Call us at
*611
from your TELUS prepaid device to complete the phone number transfer
You will receive a text message on the old SIM card or eSIM from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes

Check the status of your transfer

Transfer an existing number to a Certified Pre-Owned phone

Did this article solve your problem?

Yes

Bring your existing phone number with you to TELUS

Porting your number to TELUS? Check the status of the transfer in My TELUS.

Before you begin

Processing time

Transfer your number to TELUS Mobility

Transfer your number to TELUS Mobility Prepaid

Check the status of your transfer

Transfer an existing number to a Certified Pre-Owned phone

Did this article solve your problem?

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