Learn about SIM and eSIM

An eSIM voucher contains a digital SIM that lets you access a cellular plan without having to insert a physical SIM card. This eSIM voucher also allows you to use up to 2 phone numbers on select smartphones. eSIM vouchers can be purchased online at the

SIM card shop page

.

Using a physical SIM card and an electronic SIM card (eSIM), you can use two phone numbers on one smartphone. Both the phone numbers can make and receive voice calls, and send and receive text messages (SMS) and multimedia messages (MMS).

This means you can have your personal and business phone numbers on one device or you can add a second phone line when travelling internationally.

You can activate your phone by

purchasing a TELUS eSIM Voucher

. Once you receive your voucher, follow these steps:

:

: Samsung Galaxy Note20, Galaxy Note20 Ultra or Galaxy Z or S series device launched in 2021 or newer (excluding Galaxy S21 FE).

: If you are converting a physical SIM to an eSIM on the same iPhone using eSIM Quick Transfer:

: Apple eSIM Quick Transfer requires iOS 16.4 or later.

:

: Apple eSIM Quick Transfer requires iOS 16.4 or later.

If you are activating your eSIM after setting up your phone, you need to

purchase an eSIM QR Voucher

. Once you receive the voucher, you need to scan the QR code using the Camera app and follow the steps indicated below:

If you’re switching to a new phone or you wish to replace your current eSIM card with a new one, you can do so online in

My TELUS

.

You must be an Owner or Manager on the account, and you’ll need the following:

To swap your eSIM card online:

Any in-market TELUS Mobility rate plan (prepaid or postpaid) is available on eSIM.

Compatible Android smartphone: No, a customer can activate a device using an eSIM voucher on compatible Android devices on Android 10 and newer.

At this time, only iPhone 14 and 14 Pro models purchased in the U.S. (i.e. eSIM only) do not require a physical SIM card to be activated first before you are able to activate your eSIM. Other compatible iOS smartphones require a physical SIM card to be activated first in order to provision the device warranty, after which you can switch to eSIM.

Each line is individually labelled to differentiate between numbers. These labels can be customized. These labels may vary depending on the operating system and the active carrier.

Both lines can be connected to the network at all times. While on a call using one line, the other line is on standby. If you receive a call on the other line while on a call using the first line, the incoming call will go to voicemail.

Both lines can access mobile data but only one line can access mobile data at any given time to prevent duplicating charges. Your usage will reflect the line that you have selected to use as the default at any given time. The default line can be changed in your device settings.

To move one of your phone numbers to an eSIM, purchase a voucher at a TELUS store and complete a SIM-swap using self-serve by calling *611 or in store.

Calls and messages are billed according to the wireless plan associated with the line used at any given time. Overage rates may apply if you exceed your allotment of voice minutes or messages.

Yes, if available, customers can use a foreign carrier’s eSIM plan when travelling to countries outside of Canada if the network is compatible with the device. When you return home, you can switch from your foreign carrier's eSIM to your local eSIM.

Roaming rates and services are billed according to your postpaid rate plan. View our support article on

how you will be charged while travelling

for more details on roaming.

Yes, TELUS customers can activate an eSIM from another carrier on their TELUS eSIM-capable phone. The other carrier must support eSIM functionality on the device.

Upon upgrading, request an eSIM voucher at a TELUS store and complete a SIM-swap using self-serve, by calling *611, or in store.

You can delete your eSIM profile by going to your phone’s network/cellular settings and locating the line (eSIM profile) you want to delete. When you delete your eSIM profile, you are not cancelling the line on the network so you will continue to be billed.

No, once an eSIM profile is deleted from the phone, you cannot scan the same eSIM voucher into another phone. An eSIM voucher can only be used and scanned once. You must purchase an eSIM voucher at your nearest TELUS store and complete a SIM-swap using self-serve by calling *611 or in store.

: TELUS and its subsidiaries (“TELUS”) are not responsible for loss of carrier service as a result of an eSIM download wipe performed on any non-TELUS eSIM. If your phone’s eSIM line is currently active through a carrier other than TELUS, you are responsible for obtaining and activating a new eSIM card from the carrier. You are responsible for any charges that your carrier may apply for a replacement eSIM card.

Yes, to activate an eSIM you will need a Wi-Fi or cellular connection.

If you have an eSIM-only iPhone 14 or iPhone 14 Pro model (ie. purchased in the U.S. only) and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the setup process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi, at no cost to you.