How can TELUS Assist help me?
TELUS Assist can access information on all personal TELUS Mobility and TELUS Home services. For the best experience, make sure you are selecting the correct TELUS service at the start of the session. If you require information about multiple TELUS services, you'll need to restart your session and select a different service.
What languages does the virtual assistant understand?
TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on telus.com. To change it, go to
on your mobile device or desktop and change your preferred language.
Do I have to log in to my My TELUS account?
For your security, you must log in to your My TELUS account before you access any account information. You don't need to log in to your account to ask general questions.
I don’t have a My TELUS account. Can I still use TELUS Assist?
Yes. General information is available without logging into My TELUS.
I am not a TELUS customer. Can I still use TELUS Assist?
Yes. Our virtual assistant helps with account questions and transactions, but it can also answer general questions.
Why do you ask for my name and phone number?
We ask for contact information so if you transfer to a live chat agent, the agent will have your name and number to call you back in case you get disconnected.
How do I chat or speak with a live agent?
If you are chatting with TELUS Assist during business hours, type
to be connected to the next available chat agent or
to have an agent call you back.
: Chat assistance and scheduled call back are not available for some enquiries. In these cases, TELUS Assist will instead provide a toll-free number for our contact centre.