TELUS Assist is available throughout the website on various pages. Whenever you see the purple TELUS Assist icon at the bottom right, select it to launch the virtual assistant. For both mobile and desktop users, TELUS Assist is open by default on this page for ease of use. Proceed to
to interact with the virtual assistant
for questions about your mobile phone and mobile services or
for questions about your TV, home phone, Internet, email and home security services
: For your security, you will be required to log in to your My TELUS account to access any account information.
Keep it short and simple. The virtual assistant can recognize keywords to understand your question
You can also use our quick response buttons to access answers to common questions
If you are chatting with our virtual assistant during business hours and would like to speak with a live agent, type
at any time to be connected to the next available chat agent or
to have an agent call you back.
: Chat assistance and scheduled call back are not available for some enquiries. In these cases, TELUS Assist will instead provide a toll-free number for our contact centre
TELUS Assist can access information on all personal TELUS Mobility and TELUS Home services. For the best experience, make sure you are selecting the correct TELUS service at the start of the session. If you require information about multiple TELUS services, you'll need to restart your session and select a different service.
What languages does the virtual assistant understand?
TELUS Assist is fluent in both English and French. The assistant defaults to your preferred language on telus.com. To change it, go to