Set up mobile voicemail

Instructions for setting up voicemail on your mobile device

Your voicemail is ready to accept messages as soon as it’s added to your account. Until you set up your voicemail will hear the default system greeting. You are only 2 simple steps away from using your new voicemail!

Note
: You will be charged regular airtime rates (or use your included minutes) when setting up and using voice mail.

Step 1: Access your mobile voicemail

Step 2: Set up your mobile voicemail

From voicemail, follow the prompts to set up Password, record your Name and your Personal Greeting.

When prompted enter a password between 4 and 15 digits long. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc
- Note
  : If this is not your first time setting up your voicemail and you forgot your password, please go to
  Change or reset your mobile voicemail password
  .
Choose whether you want to bypass your password when calling from your own phone.
- Tip
  : You will hear an option to “Bypass Password” every time you access your voicemail from your mobile phone. To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please press * when prompted.
Record your Name and Personal Greeting.
- Tip
  : Name and Personal Greeting is optional. If you do not want to record your name and personal greeting, the caller will still hear a default system greeting.
When finished, you may hang up or press
*

*
*
to end the call.

Download the handy TELUS Voicemail Quick Reference Guide
 to reference features and helpful tips.

Visual Voicemail is available for iPhone
 and select Android
 phones, try it out!

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Learn about accessibility at TELUS

Set up mobile voicemail

Step 1: Access your mobile voicemail

Step 2: Set up your mobile voicemail

Did this article solve your problem?

Related articles

How to use Apple Live Voicemail

Learn about Apple Live Voicemail and its features, including live transcriptions, compatible devices and networks and more.

Record and manage voicemail greetings on mobile devices

How to create or select a personal voicemail greeting

Retrieve your mobile voicemail messages

Instructions for listening to your voicemail messages

Select your mobile voicemail language

Change your mailbox language to English, French or Cantonese.

Instant Voicemail

Deliver Voicemail as an audio file to your text message inbox