TELUS Bring-It-Back explained
TELUS Bring-It-Back device upgrade program explained
Available on Premium and Premium+ plans for existing TELUS customers, the new Bring-It-Back program lowers the upfront cost of a new device. Getting the latest and greatest smartphones just got friendlier. Learn more.
What happens if I no longer want to be part of the Bring-It-Back program?
You can leave the program at any point during your contract by paying back the Bring-It-Back Program Amount. Any point after the first 6 months, you can also leave the program by bringing back your phone. Please note - by paying back the Bring-It-Back Program Amount or bringing back your phone, you may still have a Device Subsidy balance remaining on your account. Clearing one does not clear the other.
What happens if I want to upgrade early?
In order to complete an upgrade you will need to first clear the Bring-It-Back Program Amount from your account. This can be done anytime by paying back the Bring-It-Back Program Amount or returning the device. Keep in mind - you may still have a device balance to pay off.
If I buy online, do I have to return my phone in the store?
Yes, you must bring the phone back to a physical TELUS location at the end of your contract so we can inspect your device condition and complete the return.
Can I join the Bring-It-Back Program with my current contract?
No, Bring-It-Back must be selected at the time of your contract start date. You cannot join part way through an already existing contract. If you would like to sign up for Bring-It-Back you will have to end your current contract and renew with Bring-It-Back.
Why aren’t all phones part of the program?
We consider many things when deciding which devices to include in the Bring-It-Back program. Based on market conditions, we are constantly evaluating what devices to include in the program
How do the taxes work?
Taxes are charged upfront at the point of sale on the amount prior to the Bring-It-Back Program Amount being removed. When you return your device or pay back the Bring-It-Back Program Amount you will not be charged any additional tax.
Terms and Conditions
Subject to approved credit. Not available to customers on the credit limit program. Returned device must be in good working condition or you will be responsible for the difference between the Bring-It-Back program amount and the lower trade-in value for a device that is not in good working condition Trade-in standards published at the time a device is returned will apply. Applicable sales taxes are calculated at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back Program Amount if you chose to keep your device and pay back the Bring-It-Back Program Amount at, or before, the end of the 24 month term. Bring-It-Back program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back Program Amount will be charged to your TELUS bill. Only available at participating locations.
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