Trade-In and Bring-It-Back device returns.
Get an exclusive bill credit by trading in or returning your existing device. Select the Trade-In option if you own your device, or the Bring-It-Back™ option if you’re returning your phone. We’ll responsibly recycle or upcycle your device to keep it out of landfills and reduce carbon emissions.
Choose your device return option.
Trade in your device.
Since you already own your device, you can use our estimator to determine its value and choose to continue your return in store or online. Learn how to get started below.
Step 1: Get your estimate and prepare your existing device.
Using our tool below, you can see how much your credit would be when you trade in your device. Please note that a TELUS representative will also confirm your device credit either in store, or if you choose to ship your device to us.
To get an accurate estimate, please enter your device’s exact model and storage. Your selection will be confirmed by a TELUS representative once we receive your device.
Please answer a few questions to get an estimate based on the condition of your device.
Step 2: Set up your new device and prepare to trade in your existing one.
Once you’ve selected and set up your new device online, please make sure your existing device is ready to be traded in. If your device is damaged and you have extended warranty, you can submit a claim to have it repaired before you trade it in. If your device is not under extended warranty, you can maximize its value by having it repaired through Mobile Klinik.
Step 3: Get a return label for online Trade-In, or take your existing device to a store.
We’ll email you a return label if you’ve selected the online Trade-In option. You can also choose to trade in your device at a TELUS store. For both options, please make sure your existing device is in good working condition. You should also backup and save your personal information and restore your device to its factory settings.
Step 4: Track your return status.
Use the My TELUS app to conveniently track the return process, including the confirmed credit amount for your existing device.
Step 5: Get your credit.
You will receive a bill credit after we have received and assessed your existing device.
Trade in your device online or in store.
Browse through the latest devices to find the one you’d like to upgrade to. Once you have set up your new device, you can begin the online Trade-In process for your existing one.
Visit us in store.
It’s easy to get your Trade-In started. Come see us in store and experience our award-winning customer service.
Trade-In special offers
Trade-In and deals are available online and in-store.
Save up to $880 on iPhone 14 Pro with Bring-It-Backᵀᴹ and Trade-In.
Save big on iPhone 14 Pro by trading in your existing iPhone during checkout and we’ll responsibly recycle it for you.
Get the all-new Galaxy S23 series and save up to $760 with Trade-In
Enjoy an exclusive bill credit when you shop for the new Samsung Galaxy 23 series. Save big when you trade in your device on Canada’s most-awarded network.
Save up to $690 on a Samsung Galaxy S22 device
Trade in an eligible phone and enjoy an exclusive $100 Trade-In bonus included in your total savings amount.
We’re connecting Canadians with our Mobility for Good program.
Mobility for Good provides your donated phones and data plans to youth transitioning out of foster care, giving them the tools they need to succeed. Let’s make the future friendly.