Available on Premium, Premium+ and Platinum plans for existing TELUS customers, the new Bring-It-Back program lowers the upfront cost of a new device. Getting the latest and greatest smartphones just got friendlier.
Why you’ll love Bring-It-Back
Get the latest devices at our lowest upfront cost with the TELUS Bring-It-Back program.
Want to keep your phone at the end of your 2-year term? Just repay the original Bring-It-Back Program Amount.
When it’s time to renew, simply return your device to any TELUS location and we’ll get you setup with your next phone.
Bring-It-Back price breakdown
Add an extended warranty on your phone and rest easy if you damage it – we'll honour an exchanged device for the Bring-It-Back return.
Your questions answered
In order for a device to be considered eligible for return it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back Program Amount.
- Device must power on and navigate properly to the home screen
- The activation lock must be turned off
- The LCD must function correctly and be free of dead spots or bruising
- The screen must be undamaged and free of cracks
- The rest of the device must be undamaged with no cracks, missing parts, or signs of water damage (hinges, keypad, housing, buttons, battery, etc)
- All information must be wiped
At the end of your 2 year contract, you will need to decide if you want to either 1) return your device to a TELUS location, or; 2) keep the phone and pay the Bring-It-Back Program Amount that was provided to you at the start of your contract. Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back information including notification banners that remind you to return your device.
If your phone is damaged and no longer meets the Bring-It-Back eligibility criteria, you will be required to pay the Bring-It-Back Program Amount. Be sure to sign up for AppleCare+ or TELUS Device Care so you can rest easy if something happens to your phone.
Have more questions or need additional support?Get answers here