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Get iPhone 16 from $15.04 with Bring-It-Back®Keep your rate for 5 years and enjoy blazing-fast speeds up to 2Gbps on 5G+ Complete plans. Only at TELUS.
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Here’s a step-by-step guide on how to return a Bring-It-Back™ device
Track the status of your device return in the My TELUS app.
Monitor the progress of your online return, get notified on device assessment and view the final value of your mobile device, all in one place, in the My TELUS app.
To check if your device is eligible for return and meets the program’s condition requirements, complete the device assessment below:
Note
: A TELUS representative will also evaluate your device to determine the final value.
Does the device power on and navigate properly to the home screen?
Is the user data erased and the activation lock turned off (includes
Find my iPhone
and other device activation locks)?
Is the front and/or back glass free of cracks, chips and damage (e.g. severe scratches)?
Is the display free of any issues (e.g. screen burn-in, non-functional pixels, blue lines, flickering, etc.)?
Are all of the applicable components intact and functioning properly: cameras, speakers, buttons, stylus, microphone, battery, hinge, charging port, etc.?
If your device is not currently covered by a warranty and you would like to repair it before returning it to a TELUS store, check out our preferred repair partner
You can return your Bring-It-Back device in-person at a TELUS store. Or, if you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns.