My shipping label has expired but I’d still like to return my device. What can I do?
Once your shipping label expires, you can no longer use it to ship your device back to us. If you’d still like to trade in your device, please visit a TELUS store.
I’m pre-ordering a device. Do I have to return my device before my new one arrives?
You do not need to go without a phone. Your 30-day return countdown begins when your new device ships to you.
I’m getting a new device with Reserve & Pick Up. Can I return my device online?
If you’ve selected to Reserve & Pick Up your new device, you will need to return or trade-in your device in-store. You can do this when you go to pick up your new device.
I changed my mind and don’t want to return.
If you would no longer like to trade in or return your device, simply keep your device and no credits will be applied. If you are a current Bring-It-Back customer, your Bring-It-Back amount will be added to your next bill.
Can I get my old device back after I return it?
All device returns are final. Once you send in your device, it cannot be reclaimed.
What happens to the Extended Warranty on my current device?
Your Extended Warranty will be cancelled when we process your return.