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Have this information ready to complete your move order
:
Contact number during your move.
Full addresses of where you’re moving from and to. For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan.
Preferred disconnection (old address) and connection (new address) dates.
Know what equipment to take with you by reviewing this
Book your appointment by phone (if the move is less than one week away)
Call our dedicated service team if your move is less than one week away. They will ensure all your services are fully functional, customize the setup of your products to your new home and make sure your whole family can use all of their TELUS services as soon as possible.
The last three digits of your driver's licence or social insurance number, or your date of birth.
Contact number during your move.
Full addresses of where you’re moving from and to. For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan.
Preferred disconnection (old address) and connection (new address) dates.
Know what equipment to take with you by reviewing this
If you’re moving to an apartment or condo, make arrangements to give our technicians access to the telephone room on moving day. Someone over the age of 18 must be present during the entire installation.
Place your TV sets in the location where you would like them to be connected.
If you are an existing TELUS Fibre customer, do not remove the white fibre equipment box installed when we connected your home to fibre.
On the installation date, we will call to confirm your appointment.
Here's a moving checklist to help you with the TELUS equipment you can take to your new address. Remember to make sure your equipment is easily accessible on your install date.