To confirm your identity, we’ll send you a 6-digit verification code.
Select the email or phone number where you would like to receive it
Choose whether you prefer to receive your verification code via text, email or automated phone call
Enter your 6-digit verification code.
You will either receive a text, email or phone call with a 6-digit phone code
Enter the code, and select
: If you didn't receive a code, try resending it or select a different contact method.
Step 3: Create a profile
Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile.
Enter your first name and last name
Create your password
: Create a strong password. Your password must be 8 characters or longer with a mix of numbers, lowercase and uppercase letters.
Select a security question and give your answer. Your security question will be used in case you forget your email/username. Make sure you select a question you won’t have trouble remembering the answer for
Step 4: Confirmation
This is your last step. Once you’ve successfully provided all the necessary information needed to create a My TELUS profile you will see a success message letting you know your profile has been created.
From here, you can either proceed to your "Overview" page or link additional TELUS services to manage all your accounts under one profile.