Registering for My TELUS - Home Services

Create a My TELUS profile to view or pay your TELUS bills, track your monthly data usage, add or make changes to your TELUS plans, get exclusive offers and much more

To register, you will need your account number as it appears on your bill. Once you have that information, create your profile on My TELUS by following the instructions below.

My TELUS Home Services

Step 1: Account information

You can create your new profile on the TELUS website
.

As a Home Services customer, you can sign up for My TELUS using only your account number as it appears on your bill
- Tip
  : Not sure where to find your account number? Here are a few places where you could
  find your Home Services account number
  .
Provide your email and postal code
Select
Continue

If you are having trouble registering for My TELUS, here are a few common reasons
 why that may happen and their solutions. 

If you are a Business Solutions customer and unable to register your account, you can either call 1-800-361-3311 and one of our agents will be happy to assist or fill out a registration callback form
 and an agent will respond within 2 business days.

Step 2: Enter the verification code

To confirm your identity, we’ll send you a 6-digit verification code.

Select the email or phone number where you would like to receive it
Choose whether you prefer to receive your verification code via text, email or automated phone call
Select
Send code
Enter your 6-digit verification code.
You will either receive a text, email or phone call with a 6-digit phone code
Enter the code, and select
Submit code

Tip
: If you didn't receive a code, try resending it or select a different contact method.

Step 3: Create a profile

Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile.

Enter your first name and last name
Create your password
- Tip
  : Create a strong password. Your password must be 8 characters or longer with a mix of numbers, lowercase and uppercase letters.
Select a security question and give your answer. Your security question will be used in case you forget your email/username. Make sure you select a question you won’t have trouble remembering the answer for
Select
Create account