Here's a moving checklist to help you with the TELUS equipment you can take to your new address. Remember to make sure your equipment is easily accessible on your install date.
Select the services you have below for more information on moving.
I have internet with TELUS
You will have one of the following gateways.
Take this with you
.
TELUS Wi-Fi Hub (white gateway)
Actiontec T3200M (black gateway)
You may have this ONT (often mounted on wall).
If so, leave this behind
.
Huawei HG8240U
Huawei HG8240S
Nokia/Alcatel G-240G-A
Network Access Hub (NAH)
You may have Boost Wi-Fi or a Wi-Fi extender.
If so, take this with you
.
TELUS Boost Wi-Fi
Actiontec WEB6000Q or Actiontec WCB3000N
Boost Wi-Fi 6
You may have a Switch or a MoCA.
If so, take this with you
.
I have Optik TV with TELUS
You may have one of the following PVRs.
Take it with you, unless it has a TELUS label on it and is secured in place with a metal band
.
Arris VIP5662W (4K)
Technicolor UIW8001 (4K)
Technicolor IPV6015/6016 (HD)
Cisco ISB7150 (HD)
You will have one of the following Set Top Boxes.
Take it with you
.
Arris VIP5602W (4K)
Technicolor UIW4001/e (4K)
Technicolor/ Cisco IPV5050 (HD)
Technicolor/Cisco ISB7105 (HD)
Technicolor / Cisco ISB7100 (HD) or Scientific Atlanta IPN330 / Cisco IS330 (HD)
TELUSTV-21T
You will have one of the following remote controls.
Take it with you
.
You will have some of the following cables.
Take it with you
.
Coaxial: Goes to the STB/PVR
Ethernet: Connects gateway to STB and/or the PVR
HDMI: Connects to the TV
RCA: Connects to the TV
HDMI to RCA Dongle: Connects 4K boxes to RCA
I have Pik TV with TELUS
You may have an Apple TV, Nvidia Shield or Android Media box and remote controls.
Take these with you
.
Apple TV and remote
Nvidia Shield TV or Nvidia Shield TV Pro and remotes
Android Media Box & remote
HDMI cable, that connects the box to the TV
I have SmartHome/ADT Security with TELUS
SmartHome Security equipment
If you have equipment that’s easy to uninstall, like unmounted control panels, indoor cameras and smart devices,
please bring it with you
If you have equipment that’s difficult to uninstall, like door locks and mounted outdoor cameras,
you may choose to leave it behind for the next homeowner
.
Note
: TELUS will not replace any personally owned equipment that is left behind during your move
If you are unsure of which equipment is owned or rented, give us a call:
1-855-255-8828
(Monday to Friday: 8am to 8pm, Saturday and Sunday: 8 am to 6pm EST)
ADT by TELUS equipment
If you have equipment that’s easy to uninstall like unmounted control panels, indoor cameras and smart devices,
please bring it with you
If you have equipment that’s difficult to uninstall like door locks and mounted outdoor cameras,
you may choose to leave it behind for the next homeowner
.
Note
: TELUS will not replace any personally owned equipment that is left behind during your move
If you are unsure of which equipment is owned or rented, give us a call:
1-855-958-8181
(Monday to Friday: 6:30am to 11pm EST, Saturday and Sunday: 7am to 7pm EST)
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