Moving with TELUS is easy.
We can take away the stress of staying connected during your move so you can stay focused on everything else. Book up to 30 days in advance.
3 steps to ensure you have the smoothest move ever
Preparation is everything
Stay on top of everything that goes into moving so yours goes as planned.
When are you moving?
Notify us of your move date with a minimum 7 day notice to ensure we get you connected.
If your move is in less than 7 days don’t worry, call us and we’ll get you set up.
Enhance your move with Wi-Fi Plus for just $10 per month1
Elevate your new home’s internet experience with wall-to-wall Wi-Fi coverage, enhanced network security and priority expert support to ensure a smooth transition.
Moving FAQ
If you move to an area where TELUS does not provide service, you will have to terminate your service agreement. Any remaining account balance will become due, and early cancellation fees apply as per your service agreement. Rental equipment must be returned to TELUS upon cancellation of service, otherwise you will be responsible for the replacement cost.
The earlier you book your TELUS moving date, the greater the flexibility you have selecting a specific moving day.
If you have an account with a pending appointment and need to reschedule, no problem. You can easily reschedule by logging into your account and using our
appointment scheduling tool
.Have any additional questions? Chat or call 1-855-233-2301
Yes, talk to an agent before you move to learn more about new home services you can enjoy.
Chat with us or Call 1-855-233-2301
Call TELUS to change or cancel the rental equipment at 1-855-233-2301
Returning your package is easy.
Package your equipment
Package your equipment (either the original box or another appropriately sized box). Don’t forget to include accessories such as remotes and cables.
Include a copy of the first page of your recent TELUS bill in the box to verify the following information:First and last name of account holderTelephone number associated with the accountYour account number (This information can be found in the header section of your TELUS bill.)Service address of account holder
Note: We are not able to process the return without this information.
- Take your package to Canada Post
Visit your nearest Canada Post outlet and let the representative know that you're returning equipment to TELUS and quote the return ID number PR142924.
Rest assured, there will be no cost to you and Canada Post will print the label and unique waybill number for your box.
- Track your package until it gets to TELUS You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website.
**Alternatively you can generate, download, and print the waybill from the Canada Post website at your convenience by clicking here
If you have not received the return kit within 5 business days, please call us at 1-855-233-2301 to have the return kit resent.
If your rental equipment is not received within 28 days from cancellation, the equipment replacement charges will be applied to your bill. The charges will be credited back when the equipment is returned.
TELUS works with a 3rd party data provider to identify households that are likely to be moving by collecting information such as street address and partial postal code from carefully selected public sources and overlaying with real estate listing information. Data is aggregated and no personally identifiable information is collected. We ensure that our partners only provide us with information that meet the highest standards of Canadian Privacy regulations. This data will only be used for the purposes of marketing TELUS products and services. Please refer to our TELUS Privacy link below for additional information on our data handling practices and who to contact if you have any concerns or want to unsubscribe from our marketing lists.
Environics Analytics is the only analytics firm in Canada to offer a broad range of privacy compliant, consumer and business databases. They are based in Toronto, Ontario and have been in business for 17 years. Environics Analytics' (“EA”) primary business is to provide marketing data to clients in Canada and the U.S. The data products that EA creates, uses and shares with clients are anonymized data. We do not collect, use or disclose any personally identifiable information (PII) in the creation of these data products. EA adheres to strict privacy principles. EA values and adheres to a comprehensive set of tools that enable EA to be an active member of the privacy compliance community.
Environics data is fully privacy compliant. Privacy, compliance, and data governance are taken very seriously, and they have SOC certification from the American Institute of Certified Public Accountants (AICPA). We only use data as inputs in our product development that are 100 percent privacy compliant. Any personal information provided to us by clients is used solely for the purposes of their business and is kept in client-specific firewalled locations in secured data centres.
Please visit
https://www.telus.com/en/about/privacy/faqs
.- Offer subject to change without notice. Available to new and existing TELUS customers. Regular price is subject to change without notice. With TELUS Wi-Fi Plus, you will experience the increased coverage in the primary locations inside your home. Wi-Fi speeds are dependent on the technical capabilities of individual devices. Individual results may vary depending on location, usage within the home network, number of connected devices on the Wi-Fi network, and the level of Wi-Fi and non-Wi-Fi RF interference in the home. One-time $200 installation fee applies for customers only subscribing to Wi-Fi Plus as a stand-alone product. The installation fee is waived for new customers subscribing to Wi-Fi Plus together with TELUS Internet, TELUS Smarthub, Optik TV, Smarthome Security, or Home Phone. Customers must have not been subscribed to either TELUS Internet, TELUS Smarthub, Optik TV, Smarthome Security, or Home Phone within the previous 90 days. The installation dispatch includes installation of the Wi-Fi Plus device(s) and a walk-test where required. Additional wiring charges may apply. Subscribers will get priority access to a dedicated team of Wi-Fi customer service representatives. TELUS Wi-Fi Plus subscription includes TELUS network security, which applies an extra layer of security to your modem to protect you from malicious web content. Cancel at any time without penalty. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.