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Answers to common privacy questions

To help you better understand our privacy practices and our commitment to safeguarding customer personal information, we have published a list of Frequently Asked Questions (FAQs) as a supplement to our Privacy Commitment. The questions below have been asked by our customers, and we use specific examples to be clear and transparent about our collection, use and disclosure of customers' personal information. We will continue to update this page as technology and customers’ interests evolve, and we will endeavor to promptly answer any additional questions you pose to us by phone or email.

Please take a moment to familiarize yourself with our privacy practices.

Last updated November 15, 2019























Questions?

In case you still have questions regarding TELUS' privacy practices, please call us at 1-800-567-0000 or email privacy@telus.com.

Helpful resources

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National Do Not Call List

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Privacy - Helpful Resources - Telus Security Card

TELUS Security

We are committed to providing our customers with a secure experience.

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TELUS Wise

Learn more about protecting your online privacy and using technology responsibly.