Answers to common privacy questions

To help you better understand our privacy practices and our commitment to safeguarding customer personal information, we have published a list of Frequently Asked Questions (FAQs) as a supplement to our Privacy Commitment. The questions below have been asked by our customers, and we use specific examples to be clear and transparent about our collection, use and disclosure of customers' personal information. We will continue to update this page as technology and customers’ interests evolve, and we will endeavour to promptly answer any additional questions you pose to us by phone or email. Please take a moment to familiarize yourself with our privacy practices.

Last updated October 31, 2023


In case you still have questions regarding TELUS' privacy practices, please call us at 1-800-567-0000 or email [email protected].

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