Move home services to a new address

How to transfer TELUS home services to a new location

Call us before you move

Call us at 1-855-233-2301 at least 2 weeks before your moving day. Choose your preferred installation date and we’ll take care of the rest.

You can book during these times:

  • Monday to Friday, 7:30 a.m. – 10 p.m. MST
  • Saturday and Sunday, 9 a.m. – 9 p.m. MST

Note: In most cases we offer a 2 hour appointment window so you don't spend your day waiting.

For a handy checklist of things to remember, download the TELUS moving checklist

Have the following information ready when you call

  • TELUS account number (also have your account PIN and the last 3 digits of your drivers licence or social insurance number, or your account PIN and date of birth)
  • Contact number during your move
  • Full address of where you’re moving from and to. For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan
  • Preferred disconnection and connection dates

Prior to moving

  • If you live in an apartment or condo, arrange to give our technicians access to the telephone room on moving day
  • Placed TVs where you want them connected
  • Bring all cables and TELUS equipment with you to the new address
  • If you are an existing TELUS Fibre customer, do not remove the white fibre equipment box installed when we connected your home to fibre
  • Save any important voicemail messages
  • Someone over the age of 18 must be present during the entire move
  • On the installation date we will call to confirm your appointment

Cancelled TELUS services?

We’ll mail a kit with instructions on returning equipment to your billing address.

Changes to your TELUS bill

If you added new TELUS services, your first post-move bill amount may appear larger than normal because it will include more than one month of services.

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