TELUS will notify you about your monthly data usage and any additional data charges on the account by text message.
Notifications about the monthly data included in your plan
By default, TELUS will notify all devices accessing the shared data on the account when 90% and 100% of the monthly data is used up. If a device is not accessing any shared data, then only the device using the monthly data will be notified.
If you’re using a Peace of Mind plan, only the user of that plan will be notified (since the data is not shareable) when 100% of the included full speed data has been used. You will not be notified before this threshold like users of shareable data plans.
If you’re using Easy Roam while travelling in the US or one of the 150+ international destinations covered, you will continue to receive these same data usage notifications about your monthly data.
If you’re using an Explorer Roaming Pass in a destination not covered by Easy Roam that includes data, we’ll also notify the user of the pass about when they have reached 90% and 100% of the included data.
Notifications about additional data charges
If you exceed the data included in your monthly plan, we'll notify all users on the account when additional data charges from all users on the account reach $20, $50, $100 and every $100 increment after that by default.
If additional data charges across all users on the account ever reach $50 in a monthly billing cycle, pay-per-use data on the account is blocked to prevent further charges.
Similarly, if additional roaming data charges across all users on the account ever reach $100 in a monthly billing cycle, roaming pay-per-use data on the account is blocked to prevent further charges.
If the user is allowed to unblock data, they can reply to the block message and unblock data for all users on the account.
Important things to note
:
Additional data charges that count towards these thresholds include any pay-per-use data and one-time fast pass or data top-up purchases
Additional roaming data charges that count toward the roaming data thresholds include any roaming pay-per-use data and one-time 30-day data roaming pass purchases
Roaming pay-per-use data charges will never apply when using Easy Roam since you’re using your monthly data just like when you’re in Canada
The fees paid to use Easy Roam are not considered to be roaming data charges, so Easy Roam will not trigger blocks or notifications about roaming data charges
All users will be notified when the total additional data charges across all the users on the account reach these thresholds
The $20 notification on additional data charges will not communicate the amount as $20 if a purchase of data causes the account to exceed $20
Example
: If the account currently has $10 of pay-per-use data charges accumulated and you purchase a $15 data top-up, the initial notification you will receive will communicate $25 instead of $20.
Customizing your data usage notifications
By logging into your account using
My TELUS
and visiting the
Usage
section, you can use TELUS Data Manager to:
Customize when you are notified about your monthly data usage
Customize when you are notified about any additional data charges on the account and when pay-per-use data on the account is blocked
Authorize or remove access from certain device users to unblock data when the thresholds for additional data charges are reached
Customize how you are notified about your data usage, either through text message, email or both
While data usage notifications are close to real-time, usage meters can be delayed by up to 6 hours. Share plans will reflect each person’s usage at various times and are subject to the same delays. All usage information is approximate. Please refer to your monthly invoice for final charges.