Once the customer has selected to set a limit, they can choose how big the limit should be for each subscriber by using the slider. To set data limits, please follow the instructions on our
Data limits do not act as an allocation, or chunk of data set aside for each subscriber, they are a usage point that the subscriber cannot go past
Data limits are not available for users on a Peace of Mind Connect plan
Best practice
: We recommend setting limits for each subscriber that in total equals the size of your data bucket. See the example below.
8 GB Shared bucket w/3 subs
4 GB Limit for Jackson
2 GB Limit for Alex
2 GB Limit for Sasha
Limit confirmation
Usage and overuse
Overage Protection reminder
Best practice
: Set overage protection with each limit to avoid overage charges.
Usage notifications
: Customers will get in-app notifications on usage in additions to the ones sent by SMS to their device
Data bucket visual
: Customers can see a meter with all available data in their bucket, days remaining in their usage cycle and usage by a subscriber
Reached data limit
: When customers reach their data limit and have overage protection activated for each subscriber they will be blocked from using data until the cycle refreshes or until they purchase a data top-up
Reached data limit without overage protection
: Customers will be shown the usage and amount they have been charged as a result of going over.
Best practices
:
If this is the case, we recommend adding a top-up to avoid further data overage charges
Enable Data Overage protection for each subscriber to avoid costly overages
Peace of Mind plans
Since
Peace of Mind
plans are non-shareable, endless data, the data manager features above are not compatible with these plans.