Can I use my Peace of Mind plans outside of Canada?
Yes, you can either switch to a CAN/US Peace of Mind plan option that lets you access your endless data while travelling to the United States or you can take advantage of our Easy Roam offerings.
With Easy Roam, you can access data from your plan and enjoy unlimited talk and texts for a daily fee in the US and in 190+ international destinations. Learn more about
TELUS Easy Roam
Will I be notified when I get near my plan’s threshold?
Yes, we will still notify you when you’ve reached your high-speed threshold so you’re not surprised by any changes to video quality and slower loading for other high-speed applications. If multiple users are on Peace of Mind Connect plans, all your data will be pooled together for the optimal experience and we will only notify you once you have reached your combined high-speed threshold.
Can I buy more data once I reach my plan’s threshold?
If you need more full-speed data until your next billing cycle, Fast Passes are available as an option. You can add them at any time in
My TELUS app
. For more information please visit our support page on
What happens if I switch my plan from a current share plan to a Peace of Mind plan?
If you share data with other people on your account and are the data provider, by changing to a Peace of Mind Plan, you will leave the remaining people on your account without a data bucket to use. To prevent this, another person on your account must purchase a Simple Share plan or everyone must pay off their device balance and move over to a Peace of Mind plan.
If you currently share a data bucket from another person on your account, by changing to a Peace of Mind plan, you will no longer be able to share that data bucket, and instead have your own data bucket to use for yourself. The monthly data available on the shared plan for the remaining subscribers will stay the same.
What if I am still under contract on a Your Choice plan?
Peace of Mind Plans are only available for new and renewing customers. However, customers under contract can easily switch to a Peace of Mind plan by paying off 100% of their current device balance.
Do I qualify for the TELUS Family Discount on a Peace of Mind Plan?
Yes, you qualify for our TELUS Family Discount on a Peace of Mind plan, including Peace of Mind Connect plans. Our TELUS Family Discount makes it easy to keep the whole family connected for less. If you have 2 more subscribers on a Simple Share and/or Peace of Mind plan, each person on the account receives a monthly discount off their rate plan. The multi-unit discounts provide automatic savings to everyone on the account who is on a Simple Share and/or Peace of Mind rate plan. There is no effort to you as the customer as the discounts are automatically applied to your monthly bill. The more people you have on your account, the more generous the discount.