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Protect your digital identity

Understand the risks and help protect yourself

In today's digital world, much of our personal information is saved online and fraudsters are constantly finding new ways to obtain it. While nobody is immune to identity theft, you have the power to minimize the risks through education and cyber-safety solutions like TELUS Online Security.

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How to spot and stop online scams?

Scammers often pretend to be trusted organizations or government agencies.

Protect your personal information, including banking information and identification numbers, by checking all requests through official channels. Remember: fraudsters can use even small pieces of personal information to access your accounts, make unauthorized purchases or create fraudulent credit applications in your name.

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Use our free dark web scan

See what personal information is already compromised at

telus.com/darkweb

Create unique and complex passwords and use multi-factor authentication (MFA) when offered

Monitor your financial accounts

Avoid conducting information-sensitive tasks on public Wi-Fi without a VPN

Always ensure your device’s software is up to date, as these updates are designed to fix vulnerabilities.

More resources

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Why I won’t be another victim of cybercrime

Shared by Jessica Moorhouse

Take a wild guess as to how many Canadians fell victim to fraud last year. A few thousand maybe? How about

41,988

. If that wasn’t shocking enough, how much money do you think these victims ended up losing to these fraudsters? According to the

Canadian Anti-Fraud Centre

, over $569 million! That’s an average of $135,500 per victim, and it’s likely vastly underestimated since only a fraction of cases are reported. And in this economy, while we’re still dealing with high inflation and increasing interest rates, I sure don’t have an extra $135k to lose to some scammer, do you?

Over the past few years, as a financial content creator, speaker and host of the More Money Podcast, I’ve had my fair share of encounters with online scammers through social media, email and those dreaded text messages we all seem to get. Thanks to those close calls, I’ve upped my cybersecurity game to help ensure I don’t become another statistic. And now I want to share with you what I’ve been doing to better protect myself so you can too.

That’s not me!

One scam that I’ve had to deal with for years is what’s known as spear phishing. It’s when an imposter creates a fake social media profile, steals my name and images, and impersonates me when contacting my followers over direct message. I felt helpless because new accounts would keep popping up, and I learned that unfortunately some of my followers did think it was me and even provided some of their personal information to these imposters.

With this being a prevailing issue among other content creators, I urge you to be cautious when following someone’s account. I've even accidentally followed profiles I thought were legitimate, only to discover after seeing a typo in their username or getting an odd DM about investing in cryptocurrency that it was actually a fake profile.

Here are a few tips on how to spot a scammer on social:

Check if they have a verified checkmark signaling their legitimacy
Take a look at their account activity and history. For example, have they only been active very recently (the past few months, weeks or days?) and does the date of their first post match up with how long you know the creator’s been around for?
Check out their followers. Is their follower count significantly lower than you remember, and do their following accounts seem suspicious or fake?
Inspect the grammar and tone of voice used in their posts. A tell-tale sign of a spam account is spelling mistakes and bad grammar. Another red flag is if you receive a DM from them out of the blue with instructions like clicking a link or providing personal information.

Another way to protect yourself from social media scammers, even if you just have personal profiles, is to use a social media monitoring service to help flag suspicious activity on your accounts. I’ve been using this feature included in TELUS Online Security for over a year now and it’s been super helpful.

What’s my password again?

Another thing I’ve been doing for years now is using a password manager to keep my accounts safe. I actually discovered the importance of this after listening to a podcast where the host shared their personal story of getting hacked. I have over 300 different online accounts and having a password manager is not only the easiest way for me to set up hard-to-crack passwords for every single one, it also lets me know if one of the websites I’ve signed up to has been compromised or if any of my current passwords are weak. There are many password managers out there to choose from, but it’s also included in TELUS Online Security.

I also highly recommend reviewing your privacy settings and setting up 2-factor authentication for any online accounts that have your personal or financial information saved. Recently I had a few emails from Facebook asking me if I was trying to reset my password. I wasn’t, which really freaked me out because that meant someone was trying to break in. Luckily, I already had 2-factor authentication set up but it also reminded me that I hadn’t reviewed my security settings in a while, and I was able to add a few extra layers of security to my account for good measure.

Don’t be an oversharer

As most of us have practically grown up with social media, I think we’ve gotten a bit too comfortable with sharing personal information online without thinking about whether it could end up in the wrong hands, like cybercriminals. I often see people sharing a celebratory post about buying a new home, but they forget to hide the address or they publish a photo of the home that can be easily traceable through a reverse search on Google to find the listing! You may think that only your friends and family will see that information, but if just one of your connections’ accounts gets hacked, now the hacker knows where you live too and may engage in a variety of mail scams.

So, remember to not be an oversharer and keep your most sensitive information private and offline for your own safety.

Take this as your sign to do something

Considering

43% of Canadians

have experienced some type of fraud in their lives, it is more important than ever to get cyber safe. First, I’d highly recommend keeping up to date on the latest scams and reviewing the free resources on the Canadian federal government’s cybersafety website,

getcybersafe.gc.ca

Also, consider using online tools to better protect yourself. As I’ve mentioned, I’ve also been using TELUS Online Security for well over a year now. It’s powered by Norton, a global leader in cybersecurity, and includes many easy-to-use features such as a secure VPN, password manager, social media monitoring, credit monitoring, 24/7 live support, and much more. Using it has absolutely made me feel safer and more confident that I’ve done everything in my power to better protect myself against fraud. Plus, if I ever do fall victim to identity theft, they’ll have my back. A dedicated specialist would help guide me through the process of restoring my identity, and I’d be covered for up to $1 million in related expenses.²

Is your personal information at risk? Run a free dark web scan to find out.

Run a scan

Quiz: How hackable are you?

Do you know what it takes to stay protected from identity theft and scams? Test your cybersecurity knowledge with this quiz.

Take the quiz in English

Minimize the risk of identity theft

TELUS Online Security helps protect your personal data and devices, including credit monitoring,³⁴ dark web monitoring,⁵ Canada's fastest VPN⁶ and more.

Explore fraud recovery

A happy woman with her smartphone and the headline Up to $1 million in coverage for related expenses.

Identity theft happens

Get quick fraud-prevention tips from tech expert Matthew Moniz.

Watch Matt’s video in English

Image accompanying Instagram video from TELUS Content partner, Matthew Moniz.

How Online Security helps protect you

Prevent cyber threats from reaching you

Don’t let the wrong link put you in a corner. Our 24-hour global threat monitoring helps stop attacks from reaching your devices.⁷

Get alerted when you’re at risk

Minimize the damage of identity theft

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Don’t just take our word for it

“It is such a wonderful service. I get notifications to help protect my identity after a bad experience with someone stealing mine in the past. I wish this was available sooner; helps my peace of mind!”

Aisha, British Columbia

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Frequently asked questions

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Prevention

Detection

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Recovery

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Already a TELUS customer?

Cancel anytime, effective at the end of the current billing period. Offer expires July 3, 2025. Offer subject to change without notice. TELUS Online Security ("TOS") does not require a 2-year agreement. Regular price of TOS Ultimate is $30/month. Regular price is subject to change without notice. $12/month discount on TOS Ultimate subscription will expire after 24 months from subscription of TOS, and regular price will apply from month 25. Final eligibility for the services will be determined by a TELUS representative.
No one can prevent all cybercrime or identity theft. Activation through Norton is required. Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com. Copyright © 2025 Gen Digital Inc. All rights reserved. Gen trademarks or registered trademarks are property of Gen Digital Inc. or its affiliates. All other names and marks are owned by their respective owners and not Gen Digital. Identity Theft Reimbursement Coverage is underwritten and administered by Zurich Insurance Company Ltd. Different plans have different limits, ranging from up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate. Up to $25,000 Stolen Funds Reimbursement available on Complete and Ultimate plans. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
If your plan includes credit reports, scores, and/or credit monitoring features (""Credit Features""), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM TRANSUNION. Any credit monitoring from TransUnion will take several days to begin after your successful plan enrollment.
CreditVision credit score is based on TransUnion data. Third parties may use many different types of credit scores to assess your creditworthiness.
Dark Web Monitoring in the Norton 360 Basic plan (without LifeLock) defaults to monitor your email address only. Log in to your Norton account to enter more information for monitoring purposes.
Based on a test of eight other leading VPN products in the VPN Products Performance Benchmarks report conducted by PassMark Software commissioned by Gen, November 2023. Competitor list and performance metrics were selected by Gen.
Not all products, services and features are available on all devices or operating systems. System requirement information on
Norton.com
.
Identity Theft Reimbursement Coverage is underwritten and administered by Zurich Insurance Company Ltd. Different plans have different limits, ranging from up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate. Up to $25,000 Stolen Funds Reimbursement available on Complete and Ultimate plans. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
Final eligibility for the services will be determined by a TELUS representative. See
full plan details
.
Cancel anytime, effective at the end of the current billing period. Offer subject to change without notice. TELUS Online Security ("TOS") does not require a 2-year agreement.
See full plan conditions
.

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