Identity theft is fraud, and it happens when your personal or financial information is stolen and used to impersonate you. Every time you input your info online—whether you’re making a purchase or simply opening an account—that info can be exposed and stolen in multiple different ways. Any company or organization that holds your data can be breached by hackers, and they can use your data to access your accounts or apply for credit.

Yes! According to Statistics Canada, Canadians lost over $380 million to online fraud in 2021. Furthermore, 46% of Canadians report falling victim to financial fraud at some point in their lives.

Yes. If your SIN is found on the dark web or private forums, you’ll be notified.

A lost wallet can mean a lost identity. Call us if your wallet is lost or stolen and we’ll help cancel or replace credit cards, driver’s licenses, social insurance cards, and more.

Nobody is 100% safe from identity theft, but TELUS Online Security is Canada’s most comprehensive solution to reduce the risks as much as possible.⁴ If the worst happens, we are here to support you every step of the way. Your case would be assigned to a dedicated specialist who would help restore your identity, minimizing the damage and stress. You may also be reimbursed for identity theft-related expenses, such as lawyers and lost wages, for up to $1 million depending on your plan.

If you fall victim to identity theft, we would pair you with a dedicated specialist who knows the steps that must be taken to restore your identity. They would support you from start to finish, from working with the appropriate institutions to restore affected accounts to providing advice on how to minimize the impact.

Learn how to set up your TELUS Online Security plan in this 4-step video OR visit www.telus.com/activatetos for a written 4 step guide.