Worry less and let us handle the rest

Our plans are designed to help minimize the risk of identity theft. If the worst happens, we’re there to support you every step of the way with dedicated specialists, reimbursement coverage for related expenses, and coverage for funds stolen from your financial accounts.¹

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Identity theft support from start to finish¹

Identity Theft Support

We’ll be with you the whole way

If your information is stolen, you won't face it alone. Our 24/7 live support connects you with a dedicated specialist who will guide you through every step until your identity is restored.

A dedicated Identity Theft Support specialist with a headset.

Identity Theft Reimbursement Coverage

Helping to reduce financial stress

Nearly half of Canadians have fallen victim to financial fraud at some point in their lives.² If it happens to you, we’ll cover related expenses (including the cost of lawyers, replacement IDs, lost wages and more), up to $1 million to help resolve your case.¹

A woman looking at her piling up bills and the heading Up to $1 million in coverage for related expenses.

Stolen funds reimbursement coverage

Your safety net against identity theft

In the event your identity is stolen, we're the first provider in Canada to provide coverage for money stolen from your financial accounts, up to $25,000.³

Two people checking out their credit card bill on laptop, the other one is conversing through phone.

Stolen wallet assist

If you lose your wallet, we can help

Our specialists can guide you and help cancel or replace credit cards, driver’s license, social insurance cards and more.

Don’t just take our word for it

“TELUS Online Security is far superior to other firms that offer this service. It simply sits in the background doing its job! If I did have an issue, I know it would be easily and quickly resolved.”

Penny, British Columbia

Trusted by millions of
customers worldwide

Average 4.6 out of 5.9k app ratings.

A woman in a purple jumper sitting with a laptop and a card on her hand next to the 4.6/5 starts in 5,900 app ratings.

Frequently asked questions

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Prevention

Detection

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Recovery

Setting up your plan

Get cyber safe

We’re committed to your privacy for all our products and services. We know privacy matters to you. And that’s why it matters to us.

View our Privacy Commitment

Surf websites, not phishing scams

Starting at $12/mo. ⁵

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No one can prevent all cybercrime or identity theft. Activation through Norton is required. Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com. Copyright © 2025 Gen Digital Inc. All rights reserved. Gen trademarks or registered trademarks are property of Gen Digital Inc. or its affiliates. All other names and marks are owned by their respective owners and not Gen Digital. Identity Theft Reimbursement Coverage is underwritten and administered by Zurich Insurance Company Ltd. Different plans have different limits, ranging from up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate. Up to $25,000 Stolen Funds Reimbursement available on Complete and Ultimate plans. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
Chartered Professional Accountants of Canada, 2022.
CPA Canada 2022 Fraud Survey
- Backgrounder.
Identity Theft Reimbursement Coverage is underwritten and administered by Zurich Insurance Company Ltd. Different plans have different limits, ranging from up to $25,000 for Standard, up to $100,000 for Complete and up to $1 Million for Ultimate. Up to $25,000 Stolen Funds Reimbursement available on Complete and Ultimate plans. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Review the Summary of Benefits under the Insurance Coverage (Canada)
here
.
TELUS offers the widest selection of security services to customers across Canada, including home, business, and online security.
Cancel anytime, effective at the end of the current billing period. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. Offer subject to change without notice. TELUS Online Security ("TOS") does not require a 2-year agreement.
See full plan conditions
.