How does TELUS help protect my privacy

TELUS cannot access your camera recordings or live streams. You may be asked to provide temporary access for fixing issues, but otherwise there is no way for us to access your camera feeds.

All communication between TELUS cameras and security devices is encrypted and secured using a VPN (Virtual Private Network). The VPN and access to the systems are further secured by your unique password.

Reviewing who has access to your system protects you from unwanted individuals accessing your home. Ensure you review your account, app access and all doorlock codes regularly. For more privacy tips, please read the

SmartHome privacy checklist page

.

We do not disclose personal information to marketers of third-party products or services either to enable targeted advertising, or for any other purpose, unless you have opted into such a disclosure or service. For more information about privacy at TELUS, refer to our

Privacy Commitment

, or find answers to frequently asked questions on our

Privacy FAQ page

.

If your device is stolen with the app open, please follow the steps below:

Should you have any trouble, please call us immediately at 1-855-255-8828.

All TELUS installations are completed by trained professional technicians who are employed with extensive security screenings, including formal background checks. In addition, all technicians are trained to follow strict security protocols, including annual privacy and integrity training.

Regular security audits are conducted on all TELUS SmartHome Security devices and firmware to proactively identify any possible risks or issues.

Extensive assessments, such as using a privacy-by-design framework, are performed before each new TELUS product and service release (including cameras).

If you have received a phishing email, text, phone call, spam or believe you are a victim of fraud, please follow the instructions on the

Report a problem page

to report the activity to us.

If you need immediate help or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at 1-866-558-2273.

If you have any questions or concerns about how we manage your privacy, please call us at 1-800-567-0000 or email us at privacy@telus.com.