Report a problem

If you have received a phishing email, text, phone call, spam, or believe you are a victim of fraud, please use the email addresses below to report the activity to us.

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at 1-866-558-2273.

  • Phishing email: Forward the email message to the TELUS Internet Abuse team at abuse@telus.com
  • Phishing text: Forward the text message to 7762 with the word “SPAM” in the body of the message
  • Phishing phone call: Report the call to the TELUS Fraud team at fraud@telus.com
  • Spam: Forward the email to report_spam@telus.net
  • Fraud: If you believe you are a victim of fraud or worry that you may have been targeted, please report this activity to fraud@telus.com

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at 1-866-558-2273.

Questions?

If you have any questions or concerns about how we manage your privacy, please call us at 1-800-567-0000 or email us at privacy@telus.com.