How can I help protect my privacy

Below are a few questions to consider when reviewing your app password:

If your password is still the default password, weak, recycled or has not been changed for a while, this could compromise your account.

Keep your passwords, and home, secure by regularly reviewing and updating your password.

Below are a couple of questions to consider when reviewing the

users on your account

:

Reviewing who has access to your system protects you from unwanted individuals accessing your home. Ensure you review your account, app access and all doorlock codes regularly.

Please check your camera angles and sensor notifications for the following:

Ensuring your system is properly calibrated to your needs helps protect your property.

: You can avoid infringing on the privacy of others by ensuring that your cameras are not pointed at your neighbours’ property areas where there is a heightened expectation of privacy (i.e. avoid pointing your cameras at your neighbour’s and tenant’s private property). Some communities may have by-laws that can explicitly prohibit you from doing so.

Confirm if your equipment is experiencing any of the below issues:

TELUS offers a wide selection of security and automation solutions. We’re here to help ensure your property is protected and your system is optimized.

Explore all of our

SmartHome Security devices and products

, and find exactly what you need for your home security and protection. For help with troubleshooting or adding additional equipment to your home, you can speak to an expert at 1-888-255-8828.