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SmartHome Security account updates for Price’s Alarms customers
Received a letter or email regarding updates to your SmartHome Security account? Learn more about the changes.
Note
: This information applies only to Price’s Alarms residential customers who have received an email or letter notifying them about upcoming account updates.What you can expect from the update
We’re updating your SmartHome Security account to give you access to even more from TELUS.
- After the updates are complete, you will be able to manage all of your TELUS accounts in the My TELUS mobile app and website, including viewing and paying your bills
- As part of these updates, you will now receive a TELUS branded bill for your security services. There may be changes to your billing frequency. You may be required to update your payee information. Learn more in the Paying your bill section on this page
- No changes will be made to your monitoring services
Paying your bill
Moving forward, your bill will be from TELUS, delivered monthly and your billing cycle may change. You will still enjoy the same security service you do today. We are simply streamlining our billing processes.
What to expect
:- On your new bill, you will see the plan nameHome Security
- Your billing date (the 1st of the month) will not change
- Your first bill may include partial charges due to changes to your current billing cycle. If you have amounts paid in advance, these will show up on your TELUS bill as credits
Learn why your .
Home Services bill may be higher than expected
If you are currently enrolled in pre-authorized payments
:- Your pre-authorized payments will continue to be deducted from your bank or credit card. However, TELUS Communications Inc. will appear on your bank or credit card statement moving forward
- To simplify your payment experience, all charges including monthly fees, one-time charges and monthly balance will be charged through your pre-authorized payment method
If you are currently enrolled in invoice billing
:- With this update, you will now have a new billing account number (which you should have received via a letter or email)
- Your payment will be due to TELUS Communications Inc. rather than Price’s Alarms. Please ensure you update your account number and payee with your banking institution
- Your bill is now due on the 22nd day of each month
With TELUS, there are many convenient ways to pay your monthly bill. You can always update your payment method in My TELUS. Learn ways to .
pay your bill
Note
: If you choose to merge your SmartHome Security account with other TELUS services, TELUS terms and conditions apply.My TELUS sign-up
My TELUS is a digital self-serve platform where you manage your account, pay your bills, view offers and more. You can do so from our mobile app and website. Download the My TELUS app and register with your new account number and email address. This will enable you to conveniently and securely:
- View and manage your bills
- Set up and manage automatic pre-authorized payments, giving you one less thing to worry about
- Manage your account anywhere, anytime using the My TELUS app
If you’re new to My TELUS, learn .
how to create a My TELUS account
If you already have a My TELUS account for existing TELUS services, to your account and learn .
sign in
how to link your services
Frequently Asked Questions (FAQs)
Will this change affect my other TELUS services?
No. The changes shared in this letter apply only to your security services.What can I expect to see on my bills moving forward?
To simplify your payment experience, all charges (combined monthly fees, one-time charges and any balances) will be listed on your monthly bill. View telus.com/SecurityBillSupport
My banking institution requires a 10-digit billing account number, but I was given a 9-digit number. How can I pay my bill?
Some banks may require 10 digits for online/telephone banking. The 10th digit can be found on the PDF version of your bill in My TELUS. Learn how to register for My TELUS
I’m currently on a quarterly, semi-annual or annual payment schedule. What does this change mean for me?
Any balance on your account will transfer to TELUS. We'll deduct your next monthly payment from any pre-paid amount until it runs out, at which point action is required to pay your bill.Visit for information on how to pay your bill.
telus.com/PayBill
If I have multiple TELUS products, will my payment dates differ?
Yes. Your security billing will remain separate from any other TELUS services you may have. Each account will reflect its individual billing date. Once you download and register for the My TELUS app, you'll be able to link your accounts for added convenience.Who will be able to authorize changes to my account?
Only primary account holders will be able to make account changes and access billing information. You may also add authorized users on your account, who are secondary contacts.If an authorized user wishes to have further account access, the primary account holder will need to call us to grant their access. During your first call we will verify your account with you using a set of identifiers and set up a PIN for simpler future account verification.
Will I still be able to access Alarm.com to manage my security system?
Yes, but we highly encourage you to download the TELUS SmartHome app to receive all the latest updates and benefits.I used to receive separate invoices for my services. Why is this no longer the case?
To simplify your payment experience, all charges (recurring fees, one-time charges and overdue balances) will be listed on your single monthly bill.Can I call in to update my credit card with an agent?
No, due to privacy and to protect your credit card information, agents are unable to take credit card information over the phone.What will my new bill look like?
For a comparison of your previous Price’s Alarm bill versus your new TELUS Bill, please see below:Price’s Alarm bill
TELUS bill
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