How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

On the website

Log in to
My TELUS
. If you don’t have an account,
register for one now
Select either the
Overview
or
Billings
tab in the top navigation bar. If you have multiple accounts, select the one for which you’d like to make a payment
Select
Make a payment
in the top left or
Pay Bill
in the right-hand column
Complete and submit the online form

Note
: If you’re making a payment by credit card, you can select Save credit card
 to make future payments faster.

Watch this video to learn how you pay your bill on My TELUS.

On the mobile app

Online banking

Log in to your bank’s website or call its telebanking number.   

The payee name for Home Solutions is
TELUS Communications
The payee name for Mobility is
TELUS Mobility.Mobilite

Note
: 

Make sure you choose the payee that matches the type of bill you are trying to pay. If you choose the wrong payee, payment could be delayed
To make the payment, you'll need your TELUS account number which you can find on your bill or Client Service Agreement

Pre-authorized payments

Once you’ve set up pre-authorized payments, you’ll never have to worry about paying your bill again.

You can make your payments through your chequing account, by credit card, by Visa Debit or Mastercard Debit. Here's how to do it:

Log in to
My TELUS
. If you don’t have an account,
register for one now
If you have multiple accounts, select the one for which you’d like to set up payments
Select
Set up pre-authorized payments
Complete and submit the online form

Note
: If you set up pre-authorized payments on your bill due date, make a one-time payment to avoid any late charges. Your next bill will be paid automatically.

Using Clik2pay via Interac e-Transfer

On some of your bill or collection notices you will see the Clik2Pay icon. 

By clicking on the icon/link in your bill or notice, you are able to pay your bill via e-transfer. Clik2pay is a TELUS partner, and uses bank-grade security and privacy.

There are three easy steps:

Choose your bank or financial institution (from the Interac gateway page). Almost every bank supports Interac e-Transfer
Log in to your on-line or mobile banking app
Verify the payment information and approve the payment as shown by your bank

Learn more at Clik2pay
.

At your bank

By phone

IVR on your TELUS Prepaid device

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Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

Mobility fees

Find out the charges applicable for device setup, rate plan change, late payment and more.

Device balances

Find your current device balance and understand adjustments

Payment options for overdue fees

Review your payment options for an overdue balance and find out if you qualify for a payment arrangement.

Manage or update My TELUS information

How to change payment or profile information in My TELUS

Learn about accessibility at TELUS