Tasks you can complete using My TELUS

Learn about all the tasks you can complete using the My TELUS online web portal or the My TELUS smartphone app.

Please choose the section that best suits your needs below to view all the tasks you can complete using My TELUS. When ready, head over to My TELUS
 page, or, download the app from the Apple App Store
 or Google Play Store
.

Managing your My TELUS profile

Billing and payment transactions

Mobility

Making changes to your plan and service

*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.

^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.

Viewing your usage and device balance

*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.

Reviewing and paying your bill

*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.

^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.

Managing your data

*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.

Tasks you can complete using My TELUS

Managing your My TELUS profile

Billing and payment transactions

Mobility

Internet

Optik TV

Pik TV

Home Phone

SmartHome Security

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