What you need to know
Your TELUS PIN if reporting your payment by phone.
If you've made a payment on your TELUS bill near or after your payment due date, you can report it online or by phone.
Report a payment online
- Complete our online Report a payment form
- To verify whether your payment has been processed, log in to your account and view your current balance. Register if you don't have an account
Report a payment by phone
Note: You'll need your TELUS PIN number when using this method.
- Call 310-2255
- Press 1 to select Payment Options and Report a Payment