Report a Mobility bill payment

How to report a Mobility payment online or by phone

If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone.

Report a payment online

To see if you’re eligible to send an online payment notification:

  1. Log in to My TELUS and select the Billing tab
  2. If you're eligible, you'll see a link to Notify us of a recent payment. Complete the form accordingly

Note: This service is not available on the My TELUS app.

Report a payment by phone

You'll need your TELUS PIN number when using this method.

  1. Call 604-310-2255 or *611 from your TELUS phone
  2. Press 1 to select Notify us of a recent payment

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