If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone.
Report a payment online
To see if you’re eligible to send an online payment notification:
- Log in to My TELUS and select the Billing tab
- If you're eligible, you'll see a link to Notify us of a recent payment. Complete the form accordingly
Note: This service is not available on the My TELUS app.
Report a payment by phone
You'll need your TELUS PIN number when using this method.
- Call 604-310-2255 or *611 from your TELUS phone
- Press 1 to select Notify us of a recent payment