Change your billing address in My TELUS
Self-serve only
Please note that this is an online-only task that can easily be done using either My TELUS online or the app.
- Log in to My TELUS
- Select My Profile from the menu at the top
- Select the desired account number if you have multiple accounts with TELUS
- Select Change Billing Address
- Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting Add it manually
- Confirm your new address and select Submit. Please ensure your billing address matches with the address associated with your method of payment
- A confirmation message will be displayed with the updated billing address