Understanding Home Services' one-time charges
Learn about the various Home Services one-time charges
Potential one-time charges
Installation charges are a fee customers pay to have a service installed in their premises. They are meant to cover the costs of labour, materials and other costs associated with network enhancements. This can also apply to changes, repairs or upgrades to existing services. The true cost to perform these services is well above what TELUS asks its customers to pay, and often these fees can be avoided by entering into a new service agreement.
This is a one-time fee that applies to new internet activations. The Activation charge is a fee that covers the cost of the back-end services to get your internet service up and running.
Inside wiring charges
Both TELUS and our customers share responsibility for maintenance and repair of different wiring. Anything leading up to your premises is the responsibility of TELUS, whereas anything inside your premises (including inside the walls) is the customer’s responsibility. If work is required on your inside wiring, either to repair it or to make changes to it, and you choose to have TELUS do this work, standard labour and material costs rates apply. New service installation comes with a limited amount of inside wiring work included.
To learn more about inside wiring, please read ourpage.
Lost equipment and service fees
If you cease your services with TELUS, any rented equipment must be returned to TELUS within a reasonable time. If it is not returned, the customer is charged for the lost equipment up to the retail value of each piece of equipment that was not returned. Service fees are cost-offsetting charges resulting from administrative processing, including late payment charges, reconnection fees, shipping charges.
Rates & billing
Below are our most current one-time charges. Any potential charges, including the final amount to be charged, will be advised by a customer service agent.
|Internet installation without a fixed service agreement||$100|
|Internet and Optik TV installation without a fixed service agreement||$150|
|Home Security installation of security services for previous TELUS customers (home or mobility)||$100|
|Home Security installation of security services for non-TELUS customers||$450|
|Smart Hub Installation||$99|
|Optik TV equipment upgrade:|
Customers requesting an upgrade of their Optik TV equipment without entering into a service agreement, or entering a service agreement with additional discounts or gift with purchase.
|Lost equipment on move:|
Customers who lost or left behind required internet or TV equipment during a move between premises will be charged a fee to replace their equipment, in addition to potential lost equipment charges
|Inside wiring charges||Rates|
|Installing a new jack, repairing or moving an existing jack||$75|
|Moving TELUS equipment inside your home:|
If you request that a TELUS modem, PVR, digital box or other equipment to be moved elsewhere in
your home and inside wiring is required at the new location
|$25 for each 15 minutes of work|
|Lost equipment and service fees||Rates|
|Non-returned TELUS rented equipment|
Learn more about returns on our page
|$450: 4K PVR|
$250: 4K Digital Box
$250: HD PVR
$150: HD Digital Box
$150: Internet Modem
|Reconnection fee (reconnection of services after disconnection due to overdue accounts)||$45*|
(*$35 for AB forborne customers)
|Late payment charge||3% per month, compounded monthly|
2% for forborne customers
|Repair and diagnostic fee (technician repair of home services caused by non-TELUS related issues|
or customer caused)
Includes one hour of diagnostic and repair time. Additional time will be billed at the standard rate of $25 per 15 minutes.
|Shipping fees (for shipping of accessories)||$10|