Inside wiring of your TELUS network

The inside wire is the wiring on your side of the NID or ONT, which is the responsibility of the premise owner to maintain. It includes:

Some customers may feel that TELUS is responsible for inside wiring–especially since they are paying for Internet services, but this is not the case. We do provide some inside wiring work as part of our service installation. However, any additional work will be billed to you. Consider your electrical provider: You wouldn’t call the electrical company to fix the electrical wiring within your walls and the same applies to telecommunications.

In most cases, there are no charges for repairs on TELUS-owned wiring. If you rent a property, the inside wiring is the responsibility of the building owner. If you own a condo, wires that are inside or in close proximity to your unit are your responsibility and all other in-building wiring repair and maintenance is the responsibility of your building's property manager.

If something goes wrong with your inside wire, you have several options:

Often the charges for a TELUS technician can be less expensive than hiring a third-party technician, plus we can often supply accessories at a lower cost than retail.

If you’re experiencing an issue with your TELUS service and our technician determines it is caused by your inside wiring or other factors outside of TELUS’ control, you will be charged a $200 repair diagnostic fee. This fee covers the technician’s visit to your home, the work completed to isolate the issue and the first hour of labour.

Sometimes you don’t need your inside wiring repaired, but you want to make some changes to it. Maybe you need a new outlet to hardwire your laptop while you’re working from home or you need to move your modem closer to your new gaming console? TELUS can help with all of that.

Our technicians can recommend and install best-in-class in-home wiring and networking solutions that meet your exact needs. Our technician will complete a walkthrough of your home and discuss possible options before providing you with a cost estimate for your customized home networking solution. We can install wiring and outlets, optimize your Wi-Fi configuration, connect your home office and more.

If you choose TELUS to work on your inside wiring, from repairs to making changes, standard rates will apply. You can learn more about our standard rates in our

Understanding Home Services' one-time charges

article. Our technician will provide you with an estimate before starting any work.

Professional services, including both labour and materials, are guaranteed for 30 days. Within the 30 days, if you experience any issues with previously completed labour or the materials provided and TELUS is determined to be at fault, there will be no charge for required repairs and the repair diagnostic fee applied on those repairs will be waived.

Charges will still apply if you miss your scheduled appointment or if you request additional work or materials beyond the scope of the original job once the tech is on site.