Inside wiring of your TELUS network

is the wiring on your side of the NID or ONT, which is the responsibility of the premise owner to maintain. This includes:

Some customers may feel that, especially since they are paying for internet services, that TELUS is responsible for inside wiring, but this is not the case. We do provide some inside wiring work as part of our service installation, however any additional work is chargeable. Consider your electrical provider: you wouldn’t call the electrical company to fix the electrical wiring in your walls, and the same applies to telecommunications.

In most cases, there are no charges for repairs on TELUS-owned wiring.

If you rent property, the inside wiring is the responsibility of the building owner. If you own a condo, wires that are inside or in close proximity of your unit are your responsibility, and all other in-building wiring repair and maintenance is the responsibility of your building property manager.

If something goes wrong with your inside wire, you have several choices:

If you choose TELUS, we have nominal rates we charge for time and materials. Often the charges for a TELUS technician can be less expensive than hiring a technician, plus we can supply accessories at a fraction of the cost of retail.

If you are experiencing an issue with your TELUS service and our technician determines it is caused by your inside wiring or other factors outside of TELUS control, you will be charged a diagnostic fee for the technician visiting your home and isolating the problem. If you hire us to do the repair, this diagnostic fee will also cover the first 45 minutes of work.

Sometimes you don’t need your inside wiring repaired, but you want to make some changes to it. Maybe you need a new outlet to hardwire your laptop while you’re working from home, or move your modem closer to your new gaming console? TELUS can help with all that.

Our technicians can recommend and install best-in-class in-home wiring and networking solutions that meet your exact needs. Our technician will complete a walkthrough of your home and discuss possible options before providing you with a cost estimate for your customized home networking solution. We can install wiring and outlets, optimize your Wi-Fi configuration, connect your home office and more.

If work is required on your inside wiring, either to repair it or to make changes to it, and you choose to have TELUS do this work, standard rates apply. You can learn more about our standard rates on our

Understanding Home Services' one-time charges

page. Our technician will provide you with an estimate before beginning any work, and any wiring they do is guaranteed for 45 days.