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Has anyone recently moved out? Have you changed cleaners, babysitters or any other service where you created a secondary user account?
Has your password been, or possibly been, compromised?
Reviewing who has access to your system protects you from unwanted individuals accessing your home. Ensure you review your account, app access and all doorlock codes regularly.
Check your camera angles and sensor notifications
Please check your camera angles and sensor notifications for the following:
Ensuring your system is properly calibrated to your needs helps protect your property.
Note
: You can avoid infringing on the privacy of others by ensuring that your cameras are not pointed at your neighbours’ property areas where there is a heightened expectation of privacy (i.e. avoid pointing your cameras at your neighbour’s and tenant’s private property). Some communities may have by-laws that can explicitly prohibit you from doing so.
Are there any issues with your equipment?
Confirm if your equipment is experiencing any of the below issues:
, and find exactly what you need for your home security and protection. For help with troubleshooting or adding additional equipment to your home, you can speak to an expert at 1-888-255-8828.