SmartHome Security support

Alarm system and sensors

Set up your alarm system

Add or edit user access and codes

https://app.contentful.com/spaces/9mt4r6ro1ay9/environments/master/entries/41O3D9uXhWoBZ5fl0zA2EP

Add or edit user access and codes / Managing credentials using the web portal

Add or edit user access and codes /  Managing credentials using the TELUS SmartHome app

You're currently in Personal Support. If you're a Business customer, visit our

newNotificationBanner

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3wuzT1ec7engPB4Ijv1s9I/712145080bb7ffb23aad7afd326e2e40/weiser_smartlocks.png" alt=”The front of the Weiser Smartcode 10 and Weiser HomeConnect 620 door locks.” max-width="450"]

Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign. 

For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the SmartHome mobile app and SmartHome web portal.

__Note__: If you are adding or updating user codes remotely, your system must be disarmed first.

[youtube:id:XHx5gWwZHcc]

CustomSwiftype (Page Title) - data-type="string"

CustomSwiftype (Page Title) -  name="title"

CustomSwiftype (Page Title & Page Description) - classname="swiftype"

Add or edit user access and codes Swiftype Title

Learn how to set up Smart Door Lock access and user codes.

CustomSwiftype (Page Description) - data-type="text"

CustomSwiftype (Page Description) - name="body"

Add or edit user access and codes Swiftype Description

Add or edit user access and codes / SEO

How to set up user codes on your Smart Door Lock

Add or edit user access and codes | TELUS Support

Fix false alarms and related issues

Add, remove or bypass a sensor

Arm or disarm security system

Configure alarm alerts and notifications

Manage emergency contacts

Replace sensor batteries

Remove and reposition sensors

Municipal alarm permits

Security system privacy