Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign.
For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.
You can create new users and access codes on the SmartHome mobile app and SmartHome web portal.
: If you are adding or updating user codes remotely, your system must be disarmed first.
To add or edit secondary user credentials using the web portal
Log in to the web portal
To add a new user, choose
+Add new user
. To edit a current user, select the pencil icon next to the user to update
To add or edit secondary user credentials using the TELUS SmartHome app
Log in to the TELUS SmartHome app
Tap the menu icon
To add a user, select
+ Add new user
. To edit a current user, select the user to update
You can also view the video below to watch step-by-step how to create users, add access codes and add duress codes.