Add or edit user access and codes

How to set up user codes on your Smart Door Lock

Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign. 

For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the SmartHome mobile app and SmartHome web portal.

Note
: If you are adding or updating user codes remotely, your system must be disarmed first.

Managing credentials using the web portal

Adding new user credentials

Log in to the web portal
Select
Users
Choose
+ Add User
and follow the prompts

Editing existing user credentials

Log in to the web portal
Select
Users
Select the user’s name you want to edit
Select the grey user code box
Enter a new code, or select
Generate Code
for a random selection
Use the
Panels
and
Locks
buttons to choose which devices the code will have access to
Select
Save

Note
: If the user should only have access to the devices during specific times, then:

Select
Time
Choose an access schedule type: a.
At All Times
: Allows the user to access the system at all times b.
Restricted Schedule
: Creates a weekly access schedule for certain times the user can access the system. Ideal for employees and weekly household services c.
Temporary Access
: Defines a start and end time for the access to be valid. Ideal for house sitters and guests
Save your changes

Managing credentials using the TELUS SmartHome app

Adding new user credentials

Log in to the TELUS SmartHome app
Tap the
Menu
icon
Select
Users
To add a user, select ‘
+ Add New User
’ and follow the prompts

Editing existing user credentials

Log in to the TELUS SmartHome app
Tap the
Menu
icon
Select
Users
To make specific changes, select the desired field and follow the prompts

You can also watch the step-by-step video below on how to create users, add access codes and add duress codes.

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Learn about accessibility at TELUS

Add or edit user access and codes

Managing credentials using the web portal

Managing credentials using the TELUS SmartHome app

Did this article solve your problem?

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Give secure access to family and friends from anywhere

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