Set up personalized notifications and alerts in mobile app and web portal

Stay up to date with what's happening in your home

Your TELUS SmartHome & Security system makes it easy to set up notifications to alert you about the important things happening in your home. For example, you can set up notifications to alert you when a user accesses your home. These can be set up in several ways – always know when your kids are home safely from school, or ensure your dog-walker has arrived on time with no-show alerts. These are ideal for regular service providers like landscapers or cleaners. Get notified when they arrive and when they leave, as well as one if they fail to arrive.

There are several other types of alerts you can create for smart access control, including Geo-Services alerts which lets you know if you've left home without arming your security system, or locking your doors. When you receive one, you can simply secure your home remotely through your TELUS SmartHome app.

Have you ever left your home, and questioned whether or not you locked your front door? It happens to all of us at some point or another. Fortunately, your TELUS SmartHome & Security system allows you to set reminders, so you’re never in doubt again. A reminder based on your schedule or location ensures that you always keep your home safe and secure. 

Here's how to set up reminders that lets you know if you forget, and enables you to secure your home remotely with one tap on your phone.

Set up a new arming reminder

Log in
to your TELUS SmartHome app or web portal and go to the
Notifications
tab
Select
Manage for All Participants
Select
+ New Notification
(on the web portal) or
+
(on the mobile app)
You'll find a wide range of pre-customized reminders to choose from. In this example, we'll set up an
Arming Reminder
, which is a time-based alert that lets you know if you leave home without arming your smart home security system
Set your notification for a time shortly after the last person typically leaves your house. If the system isn't armed by this time, you'll get an alert
If you have Geo-Services set up, you have the option of triggering the alert when you leave your home's geo-fence. Learn more about
Geo-Services
Choose the days of the week when you want this notification to go into effect. You don't want this alert when you're sleeping in during the weekend
Once you've selected your days, click the
Add Recipient
button and choose whose smartphone you want the alert to go to
Select
Close
Save your notification
Select the
back arrow
at the top left to return to the Notifications page on your app
Ensure that "Arming Reminder" is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications

Set up a new no-show alert

Log in
to your TELUS SmartHome app or web portal and go to the
Notifications
tab
Select
Manage for All Participants
Select
+ New Notification
(on the web portal) or
+
(on the mobile app)
You'll find a wide range of pre-customized reminders to choose from. In this example, we'll set up a
No-Show Alert
Name your alert in the first line, select the user from the drop-down list, then specify the time frame for the alert
In our example, we're creating an alert for a dog walker who should arrive at the house every weekday lunchtime. We've checked every weekday on the
Days
bar, and specified a start time of 11:00am and an end time of 2:00pm. If the dog walker doesn't arrive between these times on a weekday, we'll get a
No-Show
alert
Specify your days and time frame. Then scroll down, add yourself as a recipient and select
Save
Your new alert will now appear under the
Notifications
tab. You can turn it off, edit or delete it anytime from this tab
Select the
back arrow
at the top left to return to the Notifications page on your app
Ensure that "No Show" is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications

Set up other notifications

Log in
to your TELUS SmartHome app or web portal and go to the
Notifications
tab
Select
Manage for All Participants
Select
+ New Notification
(on the web portal) or
+
(on the mobile app)
Choose your notification type, and choose from a wide range of pre-customized reminders
Set your notification preferences (i.e. frequency of notification, recipients)
Select
Close
Save your notification
Select the
back arrow
at the top left to return to the Notifications page on your app
Ensure that the notification category you just added is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications

Set up a new arming reminder (iOS versions lower than 4.19)

Log in
to your TELUS SmartHome app or web portal and go to the
Notifications
tab
Select
+ New Notification
(on the web portal) or
+
(on the mobile app)
You'll find a wide range of pre-customized reminders to choose from. In this example, we'll set up an
Arming Reminder
, which is a time-based alert that lets you know if you leave home without arming your smart home security system
Set your notification for a time shortly after the last person typically leaves your house. If the system isn't armed by this time, you'll get an alert
If you have Geo-Services set up, you have the option of triggering the alert when you leave your home's geo-fence. Learn more about
Geo-Services
Choose the days of the week when you want this notification to go into effect. You don't want this alert when you're sleeping in during the weekend
Once you've selected your days, click the
Add Recipient
button and choose whose smartphone you want the alert to go to
Save your notification

Set up a new no-show alert (iOS versions lower than 4.19)

Log in
to your TELUS SmartHome app or web portal and go to the
Notifications
tab
Select
+ New Notification
(on the web portal) or
+
(on the mobile app)
You'll find a wide range of pre-customized reminders to choose from. In this example, we'll set up a
No-Show Alert
Name your alert in the first line, select the user from the drop-down list, then specify the time frame for the alert
In our example, we're creating an alert for a dog walker who should arrive at the house every weekday lunchtime. We've checked every weekday on the
Days
bar, and specified a start time of 11:00am and an end time of 2:00pm. If the dog walker doesn't arrive between these times on a weekday, we'll get a
No-Show
alert
Specify your days and time frame. Then scroll down, add yourself as a recipient and select
Save
Your new alert will now appear under the
Notifications
tab. You can turn it off, edit or delete it anytime from this tab

Set up other notifications (iOS versions lower than 4.19)

Did this article solve your problem?

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Set up personalized notifications and alerts in mobile app and web portal

Set up a new arming reminder

Set up a new no-show alert

Set up other notifications

Set up a new arming reminder (iOS versions lower than 4.19)

Set up a new no-show alert (iOS versions lower than 4.19)

Set up other notifications (iOS versions lower than 4.19)

Did this article solve your problem?

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