If you are new to TELUS SmartHome (i.e. this is the first time you are setting up your account), visit
to activate your account. Then, enter the IMEI number on the panel. You can find the IMEI number on the back of the panel (see below).
Next, you will be led to download the TELUS SmartHome app. This app will give you total access, control, and convenience. To learn more about how to use the mobile app, please visit the
mobile app and web portal
Finished downloading your app? If you are self-installing your security system, check our
on how to setup your devices.