: The tasks marked as "self-serve only" must be completed online. To preserve customer privacy, call centre agents will not be able to assist with these tasks.
Managing your My TELUS profile
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Billing and payment transactions
Mobility
Making changes to your plan and service
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.
Viewing your usage and device balance
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
Reviewing and paying your bill
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
^These tasks can be completed either online or over the phone. Please note that for assistance over the phone, a service fee will be applied.
Managing your data
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.
SmartHome Security
*These tasks can only be completed online. In order to preserve customer privacy, call centre agents will not be able to assist with these tasks.