How to restart your modem

Restart a TELUS Wi-Fi Hub

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TELUS Wi-Fi Hub / Child Article Config

__To restart your Wi-Fi Hub__:

1. Disconnect the power cord from the back of your Wi-Fi hub
2. Wait 30 seconds, then reconnect the power cord to the back of your modem
3. Wait 5 minutes, then check your modem. The LED on the front should turn solid green

__Important__: If the light does not turn green, check the fibre cable on the back and ensure it is fully plugged in.

__If problems persist:__
Try restarting your computer/device and reconnecting to the Wi-Fi network.
Launch your web browser and test your internet connection.

__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem. If the issue reoccurs, [__contact us__](https://www.telus.com/support/contact-us?INTCMP=TcomArticle_contact_us_restart_mo) in order for us to find and fix the root cause of your problem.

Restart a TELUS Wi-Fi Hub / SEO

Restarting your Wi-Fi Hub is often the most common solution for Internet connectivity issues

To restart your **Actiontec T3200M** modem:

  1. From the back of your **Actiontec** wireless modem, disconnect the power cord 
  2. Wait 30 seconds 
  3. Reconnect the power cord to the back of your modem 
  4. Wait 5 minutes, then check your modem. The following lights should be green: 
        * Internet 
        * Wi-Fi  
**IMPORTANT**: If any of these lights are off, check all cable connections to your computer, telephone jack, and modem. Your telephone cable should have a **maximum length of 12 feet**. 
  5. Try restarting your computer/device and reconnecting to the Wi-Fi 
  6. Launch your web browser and test your internet connection 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/support/contact-us?INTCMP=TcomArticle_contact_us_restart_mo) in order for us to find and fix the root cause of your problem.  


Restart an Actiontec T3200M modem / Step by step guidance

Restart an Actiontec T3200M modem

Restart an Actiontec T3200M modem / Child Article Config

Restart an Actiontec T3200M modem / SEO

Instructions on how to restart an Actiontec T3200M modem for troubleshooting internet issues.

Restart an Actiontec T3200M modem | TELUS Support

How to restart an Actiontec T3200M modem

Restart an Actiontec T1200H or T2200H modem

Restart an Actiontec T1200H or T2200H modem / Child Article Config

To restart your restart your **Actiontec T1200H/T2200H** modem:

1. From the back of your modem, disconnect the power cord 
2. Wait 30 seconds 
3. Reconnect the power cord to the back of your modem 
4. Wait 5 minutes, then check your modem. The following lights should be green: 
    * Power (solid green) 
    * LAN Ethernet 1, 2, 3 or 4 (solid or blinking green)[br]**Note**: If you're using a Wi-Fi connection, check the Wireless light instead. 
    * DSL (solid green)
    * Internet (solid or blinking green)[br]**IMPORTANT**: If any of these lights are off, check all cable connections to your computer, telephone jack, and modem. Your telephone cable should have a maximum length of 12 feet.
5. Try restarting your computer/device and reconnecting to the Wi-Fi 
6. Launch your Web browser and test your internet connection 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/support/contact-us?INTCMP=TcomFooter_contact_us) in order for us to find and fix the root cause of your problem.


Restart an Actiontec T1200H or T2200H modem / SEO

Learn how to restart your Actiontec T1200H or T2200H modem.

How to restart a Actiontec modem and your computer

Restart an Actiontec V1000H or V2000H modem

Restart an Actiontec V1000H or V2000H modem / Child Article Config

To restart your **Actiontec V1000H/V2000H** modem:

1. From the back of your Actiontec wireless modem, disconnect the power cord 
2. Wait 30 seconds 
3. Reconnect the power cord to the back of your modem 
4. Wait 5 minutes, then check your modem. The following lights should be green: 
    * Power (solid green) 
    * LAN Ethernet 1, 2, 3 or 4 (solid or blinking green)[br]**Note**: If you're using a Wi-Fi connection, check the Wireless light instead. 
    * DSL (solid green) 
    * Internet (solid or blinking green)[br]**IMPORTANT**: If any of these lights are off, check all cable connections to your computer, telephone jack, and modem. Your telephone cable should have a maximum length of 12 feet. 
5. Try restarting your computer/device and reconnecting to the Wi-Fi 
6. Launch your Web browser and test your internet connection 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/support/contact-us?INTCMP=TcomArticle_Restart_mo) in order for us to find and fix the root cause of your problem.


Restart an Actiontec V1000H or V2000H modem / SEO

Learn how to restart your Actiontec V1000H/V2000H modem.

How to restart an Actiontec modem and your computer

Restart a ZyXEL VSG-1432 modem

Restart a ZyXEL VSG-1432 modem / Child Article Config

To restart your **ZyXEL VSG-1432 wireless modem**:

  1. From the back of your modem, disconnect the power cord 
  2. Wait 30 seconds 
  3. Reconnect the power cord to the back of your modem 
  4. Wait 5 minutes, then check your modem. The following lights should be green: 
        * Power (solid green) 
        * Ethernet 1, 2, 3 or 4 (solid or blinking green)[br]**Note**: If you're using a Wi-Fi connection, check the WLAN light instead. 
        * DSL WAN(solid green)
        * Internet (solid or blinking green)[br]**IMPORTANT**: If any of these lights are off, check all cable connections to your computer, telephone jack, and modem. Your telephone cable should have a maximum length of 12 feet. 
  5. Try restarting your computer/device and reconnecting to the Wi-Fi 
  6. Launch your Web browser and test your internet connection 

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/support/contact-us?INTCMP=TcomArticle_Restart_mo) in order for us to find and fix the root cause of your problem.


Restart a ZyXEL VSG-1432 modem / SEO

Learn how to restart your ZyXEL VSG-1432 modem for your home network.

How to restart a ZyXEL modem and your computer

Restart a Wi-Fi Hub modem

Restart a Wi-Fi hub / Child Article Config

To restart your __Wi-Fi Hub__:

1. Disconnect the power cord from the back of your Wi-Fi Hub modem
2. Wait 30 seconds
3. Reconnect the power cord to the back of your modem
4. Wait 5 minutes, then check your modem. The LED on the front should be solid green
__Important__: If the light does not turn green, check the fibre cable on the back and ensure it is fully plugged in.
5. Try restarting your computer/device and reconnecting to the Wi-Fi
6. Launch your web browser and test your internet connection
__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs, [__contact us__](https://www.telus.com/en/support/contact-us/?lang=en&prov=bc&INTCMP=VAN_contactus) in order for us to find and fix the root cause of your problem.

How to restart your modem

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