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Restart a TELUS Wi-Fi Hub

Restarting your modem is the most common solution for Internet connectivity issues

Begin troubleshooting your disconnecting Wi-Fi

To restart your Wi-Fi Hub
:

Disconnect the power cord from the back of your Wi-Fi hub.
Wait 10 seconds, then reconnect the power cord to the back of your modem.
Wait 5 minutes, then check your modem. The LED on the front should turn solid green.

Important
: If the light does not turn green, check the fibre cable on the back and ensure it is fully plugged in.

If problems persist:

Try restarting your computer/device and reconnecting to the Wi-Fi network.
Launch your web browser and test your internet connection.

Note:
 Restarting or resetting your modem may provide a temporary solution to the problem you are encountering. If the issue occurs again, please contact us
 so we can help you identify the cause of the problem and find a permanent solution.

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