How to log in to your TELUS Rewards account and FAQs

The

TELUS Rewards

program is a free program that allows members to earn points that can be redeemed towards rewards in our catalogue.

Please note that this program is completely separate from the TELUS Rewards program that involves the CIBC TELUS Rewards Visa.

To log in, visit

telus.com/rewards

and select the button.

There is no fee to join this program.

TELUS Rewards

™ is available to new and existing customers that have a combination of two or more products including Home Phone, Home Internet, SmartHome Security, Satellite TV, Optik TV, Pik TV and/or a linked/consolidated post-paid TELUS Mobility account. Only linked/consolidated post-paid TELUS Mobility accounts are eligible for the mobility points awarded each month. Rewards eligibility is subject to change without notice. See terms and conditions for further information:

https://telus.com/rewardsserviceterms

. For more information about linking your TELUS Mobility account, call 1-888-811-2323.

Visit

TELUS Privacy Policy

for details.

Absolutely. If you do not want to receive any more communications from TELUS, you have the option to unsubscribe from all of our marketing messages. Simply select "unsubscribe" in the email.

You can earn points in many ways. Once enrolled, you can earn one-time bonus points in addition to monthly points.

:

:

You earn 2% in points on every dollar spent on eligible home services including monthly recurring charges on Home Phone, Internet, Optik TV and Pik TV, any overages, features, and pay-per-use, video on demand purchases, all rental charges and customer premise equipment and all product-level credits and adjustments. Bill on behalf of, discounts, penalty charges and taxes and employee discounts are excluded. For example, if you spend $50 on your monthly home services, you will earn the equivalent of 2% of the monthly spend in points, i.e. 1 point. For full TELUS Rewards terms, please visit the

TELUS Rewards terms and conditions

.

There is no minimum spend required to earn points. Your invoice can be less than $50, and you can still participate in the program. You can treat the points as currency in our rewards catalogue, as we want to ensure you maximize your monthly earning potential. You can think of the decimals as cents that will help you earn more points each month.

You can ‌view your points balance by logging into your

TELUS Rewards account

.

Points can take up to one month to appear on your account.

Points only expire if your account is suspended or cancelled. After 90 days of suspension or cancellation, your points history will be lost. Once services are cancelled, you will be unable to redeem your points unless you reinstate your services within the 90-day window. Please see the

TELUS Rewards terms and conditions

for more information.

See the available rewards on the

catalogue page in your TELUS Rewards account

.

It depends on the reward. Most rewards do not need to be shipped, therefore it should take between 24-72 hours for your reward to be sent to your email or added to your account. An estimate is provided with each individual reward description.

Double check that you properly redeemed your reward by checking your

TELUS Rewards portal

. There, you will be able to see your redemption history, earning activities and check the status of the redeemed item. If you still have problems, please contact a TELUS representative.

It could be that your inbox is filtering out our e-mails. Try adding to your safe sender list. Visit the

TELUS Rewards portal

to view your recent activity to confirm your recent redemption history and the status of the redeemed item. If you still have problems, please contact a TELUS representative.

If a reward is being shipped to you, TELUS will cover the cost of shipping.

Sorry but you can only redeem rewards using your points.

For more information on how TELUS Rewards works, how to redeem and more, please view any of the pages below: