FAQ

Frequently Asked Questions


Program information


What is the TELUS Rewards™ program?

TELUS Rewards™ Program is a free program that allows you to earn points that can be redeemed towards rewards in our catalogue.

Please note that this program is completely separate from the TELUS Rewards™ program that involves the CIBC TELUS Rewards Visa.

Is it free to join this program?

There is no fee to join this program.

Who can participate?

TELUS Rewards™ is available to new and existing customers that have a combination of two or more products including Home Phone, Home Internet, SmartHome Security, Satellite TV, Optik TV, Pik TV and/or a linked/consolidated post-paid TELUS Mobility account. Only linked/consolidated post-paid TELUS Mobility accounts are eligible for the mobility points awarded each month. Rewards eligibility is subject to change without notice. Earn 2% in points for every dollar you spend on eligible services with the exception of Satellite TV. See terms and conditions for further information: telus.com/rewardsserviceterms. For more information about linking your TELUS Mobility account, call: 1-888-811-2323.

What are the privacy and communication rules?

Please see here.

Can I opt-out of communications?

Absolutely. If you do not want to receive any more communications from TELUS, you have the option to unsubscribe from all of our marketing messages. Simply select "unsubscribe" in the email.

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